Enphase Energy Customer Story

Prior to ServiceMax, Enphase Energy was operating with an in-house legacy system. Due to its lack of automation, the system was extremely expensive. “There was a lot of pain with all the manual spreadsheets,” Kapoor explained. With over 400 workflows needing to be streamlined every day, Enphase wanted a new system that was adaptable, scalable, and flexible.

Today, Enphase is using ServiceMax service parts and reverse logistics, RMAs, and warranty management, just to name a few. They are taking raw performance data, and translating it into their work orders.

In the early stages, Enphase also took advantage of ServiceMax’s internal organizations. “We worked very closely with the end-user training team, customer success team, project management team, and implementation team to make sure we had a clear plan in place. This resulted in a flawless upgrade and training deck,” according to Kapoor.

Since implementing ServiceMax, Enphase has seen a 30% in O&M cost reduction. Their proactive behavior is not only saving them money, but increasing customer satisfaction as well. With ServiceMax, technicians are empowered to fill work orders before customers even know there is an issue.

Not only are technicians creating happier customers, but they’re creating new revenue streams as well, such as selling extended warranties on-site. “ServiceMax really came as a savior,” says Kapoor.