Implementation Methodology

ServiceMax Professional Services works with you to understand your business goals, quickly design a solution, roll out foundational modules, promote adoption and ensure the complete implementation is successful, repeatable, and scalable. We are here for the full lifecycle of your ServiceMax journey.

Our project implementation methodology is undergirded by these principles:

• A best practice, business process-driven approach that enables measurement and tracking of key field service performance metrics;
• A tailored implementation approach that balances size and complexity to reduce risk;
• A foundation philosophy that allow room to grow as your business evolves;
• A focus on maximizing your return on investment and lowering your total cost of ownership.

Our implementation methodology is scalable from small companies to large global enterprises, encompassing both internal service technicians and external contractors. Together with our certified implementation partners, our Professional Services team has deployed ServiceMax to hundreds of customers across dozens of industries around the globe. We support you through every stage of your service journey, including program governance, change management, implementation, integration, and education.

At ServiceMax, we know that product leadership must be combined with excellent project execution to ensure our customers’ success. Our MaxApproach methodology, supported by a project management approach, ensures that deployments translate into meaningful, sustained usage across your organization—which then delivers your desired business outcomes. Our ongoing assistance, through field service assessments and administrative services, is a key industry differentiator that helps you manage your use of ServiceMax for business success.

We understand the inherent complexities of implementing a field service management solution—we’ve been doing it for years. By utilizing the consultative strengths and domain expertise within our Professional Services team, the MaxApproach serves as the vehicle for realizing your vision. Its objective is to guide you on a path to sustained success, starting with a fast go-live and early wins. We work with you to understand your objectives, with a focus on measurable outcomes and with time-to-value “top of mind.” We design a repeatable, scalable solution that is configured to your requirements and based on service execution best practices. Our team prioritizes user acceptance, adoption, and ongoing learning as critical to ensuring implementation success.

ServiceMax Professional Services leverages deep subject matter expertise to ensure successful project implementations across a range of industries. We have extensive and proven experience across hundreds of customers worldwide. Our obsession with the implementation customer experience enables us to achieve quick time to value for organizations large and small. Each of our team members—from project managers and architects to configuration experts and developers—is a certified ServiceMax expert, ready to help you maximize your return on investment.