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Equipment Dealers, Material Handling, Heavy Equipment

ServiceMax for Equipment Dealers

Operating in margin-conscious markets, dealers are looking at the aftermarket for more profitable revenue streams, to differentiate themselves from the competition through a top-notch customer experience and increase their share of wallet. ServiceMax helps dealers grow their service business by giving them full visibility into all assets, streamlining service processes and maximizing productivity of dispatchers, field technicians and the back-office staff.

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McKinley Equipment Customer Story

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Set the Best Course for the Future by Securing the Profitable Growth of Your Service Business

Standardize and Automate Your Service Processes

To grow your business and reach your service goals in today’s world, you need to move beyond pen and paper and start making plans for transforming your service operation. [+]
To grow your business and reach your service goals in today’s world, you need to move beyond pen and paper and start making plans for transforming your service operation. Regardless of where you are on your digital journey, ServiceMax will meet you at your level of maturity and recommend the right course of action.

With ServiceMax as the foundation for your service operation, you can:

  • Increase the profitability of service jobs by slashing the administrative complexity of service-related processes.
  • Manage warranty-related tasks and work orders more efficiently to speed up cash flow and allow you to pinpoint inefficiencies.
  • Ensure your field technicians follow standard operating procedures by leveraging ServiceMax’s prebuilt workflows and checklists. Take for example RMAs; you can prevent technicians from closing work orders before checking off all required items for parts that need returning to the manufacturer before you get reimbursed. [-]

Boost Productivity for Technicians, Dispatchers and Back-Office Staff

ServiceMax puts the right tools into the hands of your service professionals to operate at maximum productivity. [+]
ServiceMax puts the right tools into the hands of your service professionals to operate at maximum productivity. From work order creation and assignment through job execution and debrief, ServiceMax’s field service software provides everything you need to increase the productivity of your service personnel including:

Make Warranty and Parts Leakage a Thing of the Past with ServiceMax Go

The ServiceMax Go app gives you full visibility into contracts and parts inventory and informs your technicians about relevant contractual details… [+]
The ServiceMax Go app gives you full visibility into contracts and parts inventory and informs your technicians about relevant contractual details, so they never give away work and parts for free - and you can invoice correctly and quickly. When asked to do extra work, they can provide an accurate quote to the customer because they know what to charge for parts, and labor. No longer do you risk losing money by giving away parts and labor for free. [-]

Don’t Leave Money on the Table with Your Rental Business

Shrinking new-sales margins and increasing customer demand attracts more dealers to offer equipment rentals as a more profitable way to increase revenue. [+]
Shrinking new-sales margins and increasing customer demand attracts more dealers to offer equipment rentals as a more profitable way to increase revenue. ServiceMax helps you grow your rental equipment revenue stream by managing and automating your rental processes. With ServiceMax, you’ll find it easy to:

  • Monitor the equipment status and track the rental history for all assets.
  • Know the exact location of your equipment, so technicians can easily initiate RMAs, and access information about its service history, the as-maintained bill of material, maintenance status.
  • Sell used rental equipment at a premium by keeping a detailed service record through ServiceMax. [-]

Increase Your Equipment Uptime

Manage All Your Equipment for Peak Performance

The first step to improving equipment uptime is getting your hands on the right data. ServiceMax helps you harness data at every step of the service delivery chain, culminating in a 360° view of all your assets. [+]
The first step to improving equipment uptime is getting your hands on the right data. ServiceMax helps you harness data at every step of the service delivery chain, culminating in a 360° view of all your assets. With ServiceMax, you get real-time visibility into the as-maintained bill of material, status, age, service history, location and its usage. Information that is essential for you to pull the right levers for optimizing uptime and improving decision making. [-]

Rightsize your Planned Maintenance

Your customers can’t afford downtime and will hold you to strict service level agreements, but overdelivering service is not the answer. [+]
Your customers can’t afford downtime and will hold you to strict service level agreements, but overdelivering service is not the answer. ServiceMax equips you with the asset data you need to compare asset performance and profitability across all product lines, brands, and manufacturers. Leveraging this asset data with our Entitlement functionality enables you to create preventive maintenance offerings that guarantee maximum uptime for your customers and keep you profitable. [-]
Zinc Overview Admin Integration

The Latest for Equipment Dealers
CUSTOMER CASE STUDY
Arbon Equipment

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Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

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Equipment Rental: Flexibility in a Time of Need

The growing equipment rental market driven by reduced cost and risk for end-users

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DATASHEET
ServiceMax for Equipment Dealers

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Boost Uptime & Profitable Growth While Differentiating Through Customer Experience

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Differentiate Through Service-Driven Customer Experience

Don’t Let Your Field Technicians Fly Blind

When your technicians arrive at a job site, they rely on mobile apps to optimally prepare them for what’s ahead. [+]
When your technicians arrive at a job site, they rely on mobile apps to optimally prepare them for what’s ahead. There is no better field service app than ServiceMax Go. ServiceMax’s mobile app makes customer interactions frictionless by ensuring that technicians have access to all information needed to service the equipment.

On average, our annual survey shows that ServiceMax customers increase technician productivity by 23%, first-time-fix rate by 14%, and customer satisfaction by 20%. [-]

Stay Ahead of the Competition by Transforming Your Closing and Billing Processes

Customers prefer quick, easy and digital interactions. Regardless of the great work delivered by your technician,… [+]
Customers prefer quick, easy and digital interactions. Regardless of the great work delivered by your technician, clunky invoicing processes that require a lot back and forth on both sides are precisely the opposite of a great customer experience. With ServiceMax:

  • Eliminate manual processes
  • Reduce the administrative burden for you and your customers
  • Establish digital communication channels with customers


You will reap in the benefits in the form of higher customer satisfaction and shorter DSO (Days Sales Outstanding). [-]

Connect with Your Customers and Empower Them with Instant Self Service

Consumer applications have become the benchmark for customer experiences. Customers want to be in charge, log issues, track the progress of service events,… [+]
Consumer applications have become the benchmark for customer experiences. Customers want to be in charge, log issues, track the progress of service events, view equipment information online and have instant access to their service contracts. In short, they want better control of their service interactions. With ServiceMax’s Customer Engagement option you get a web portal that provides all the visibility you and your customers need. The combination of customer choice and self-service is the perfect recipe for increasing customer loyalty and business profitability. [-]
Zinc Overview Admin Integration
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ServiceMax Expertise in Dealer Networks

  • Material Handling Equipment
  • Industrial Equipment
  • Building & Construction
  • Industrial Trucks
  • Agriculture Equipment
  • Mining Equipment
  • Heavy Machinery
  • Storage and Handling Equipment
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"ServiceMax is enabling us to do things we haven't been able to do before. It's allowing us to get the right pieces to the right places at the right time, which greatly impacts our efficiency and efficacy."

Ed Blau

VP and General Manager

"We are changing the conversation with customers. For organizations, we are talking about data and how we give them insights into their operation. And for homeowners, our insights allow us to deliver a previously unreachable level of safety and service. The conversation is not about price. It is now about extending the life of assets and maximizing uptime."

Kevin Rusin

CFO

"There’s no way we would have survived the COVID-19 crisis without ServiceMax. With our system, we truly haven’t missed a beat."

Nicholas Nicolini

VP of Operations

Customer Case Studies
CASE STUDY
Eastern Lift Truck Co.
CASE STUDY
Arbon Equipment Corporation
CASE STUDY
Nilfisk

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