Asset-Driven Recall Management
Handle all Field Change Orders with Maximum Efficiency
Imagine you have a recall for a part that you use in the majority of your products. Without field change order capabilities as part of an asset-centric platform, you will be left with a lot of legwork. ServiceMax Asset 360™ capabilities keep your installed base accurate so that a simple search of your installed base gives you the list of customers, the location of the units and their status with the respective bill of material. By leveraging a field change order workflow, work orders and cases are then created automatically; and easily taken care of by dispatchers and technicians through distinctive color coding, and notifications. This reduces recall-related cost significantly and allows a complete traceability of your products for compliance purposes.
What’s more, while technicians are in the field completing break-fix or planned maintenance work, they can check if nearby assets are on the recall list.