How does complete Installed Base
visibility affect your business?

Net Promoter Score
Equipment Uptime

A visible, connected installed base has the power to fundamentally change the way you deliver products and services. Outages and downtime are minimized, calls to the service desk to log a “case” become obsolete, and most importantly, your customer stays delighted. In fact, the average ServiceMax customer increases net promoter score by 20%* and increases equipment uptime by 12%*.

*Average ServiceMax customer results
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business
Installed Base Management

Solutions to Improve Uptime

See how ServiceMax Installed Base Management improves equipment uptime

ServiceMax Installed Base Management delivers visibility into as-maintained Bill of Materials, equipment service history, location, and performance. This data helps service providers extend asset uptime by delivering the right service, at the right time, for every piece of equipment.

Installed Base Management

Installed Base Management

On-the-go database management for your technician

Asset-intensive businesses succeed by maximizing the lifetime value of the equipment they operate, sell, and service. But it’s a challenge for technicians to keep track of equipment history, location, and components when they are out on jobs.

You need a powerful, fast, and easy way to gain visibility into as-maintained equipment and one source of truth for the entire organization. ServiceMax Installed Base helps you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment, even when there is no internet connectivity. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.

Considering connecting products to the Internet of Things (IoT)? Then installed base information becomes even more critical. The Installed Base provides the “home” and context for the data and diagnostics that will be generated by the product itself.

Change Order Management

Change Order Management

Handle Field Change Orders with Maximum Efficiency

Imagine you have a massive part recall. Without a powerful field change order solution as part of your field service software, your team will be doing a lot of time-consuming manual work. ServiceMax helps you instantly find a complete list of affected assets with their locations and status across your installed base. By leveraging an automated field change order workflow, work orders are then created automatically; and easily scheduled with distinctive color coding and notifications. This functionality significantly reduces change order-related costs and allows for complete traceability of your assets for compliance.

What’s more, while assigning jobs dispatchers are alerted if the asset on the work order or assets nearby are on the recall list.

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ServiceMax Installed Base Management
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White Paper
Unlocking Value in Your Installed Base: the Definitive Guide
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