Maximize Asset Performance & Differentiate with Service

Our Asset 360 solution delivers complete visibility into your service operation, allowing you to maximize equipment uptime, reduce costs, and adopt outcome-based service models.

ServiceMax Asset 360 Product Screens

Companies Across the Globe Turn to ServiceMax to Keep the World Running.

Medtronic
Alcon
Philips
Elekta
B. Braun
GE Healthcare
Topcon
MilliporeSigma

Asset 360 Product Demo

On-Demand Webinar

See firsthand how Asset 360 enables Salesforce customers to improve service execution and maximize revenue by achieving full asset visibility across all departments.

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Gain complete visibility into your assets and maximize their performance.

 

  • Reduce Warranty & Contract Leakage at Scale

    Losing money in the field by providing unwarranted free labor, parts, and loaners in order to keep customers happy is an easy thing to do and happens all too often. By automating service entitlements, you can prevent service revenue losses caused by work that should have been charged for. Service teams can instantly see the service coverage for every asset and respond quickly to customer requests. What is more, your back-office staff and field workforce can make better decisions, improve SLA compliance, and discover upsell and cross-sell opportunities.

  • Maximize Contract Attach Rates & Renewals

    According to Aberdeen Group research, a mere 5 percent increase in the attach rate can yield a 9 percent bump in overall service revenue. Asset 360 makes it easy to provide a superior customer experience and maximize attach and renewal rates, by giving you the ability to see which warranties and contracts are nearing completion, along with a 360° view of the assets in your installed base.

  • Accelerate Time to Value

    Process automation is an indispensable prerequisite to implementing standardized workflows that enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency for your service teams as they complete their work. With over 60 best-practice workflow templates and transactions to choose from out of the box, Asset 360 gives you all you need to significantly shorten your time to value.

Learn how Asset 360 for Salesforce can help you accelerate service digital transformation and deliver an exceptional customer experience.

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Asset Data Drives Value Across the Organization

  • Field Service, Depot,
    and Customer Care

    Front-line, operational teams

    With Asset 360, I can:
    See entitlements and coverages when I am on the phone, or at a customer site, create price estimates for work not covered, and much more.

  • Sales, Marketing, Account
    Management Commercial teams

    Commercial teams

    With Asset 360, I can:
    Receive notifications on warranty and contract expiry to proactively initiate renewal or new contract sales, search for, identify, and generate opportunities from the installed base, and much more.

  • CEO, CFO, and
    Service Leaders

    Management, strategic teams

    With Asset 360, I can:
    Access to real-time data and insights to identify trends, compare cost vs. margins, and take corrective actions, analyze service and product performance trends across the asset lifecycle, and much more.

Asset 360 & Salesforce: The Most Comprehensive
End-to-End Service Management Solution

Delivering exceptional results
  • +25%
    Increase in
    service revenue
  • -24%
    Decrease in
    compliance incidents
  • +20%
    Increase in
    Net Promoter Score

One Platform:
Customer 360 & Asset 360

Real-time data and trends for critical decisions across the lifecycle of the asset. Proactively drive uptime, minimize customer disruptions, and enable customer self-service.

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What Our Customers are Saying About Us

Our experience with ServiceMax has increased our production and efficiency while increasing our ability to deliver successful service outcomes to our customers. Additionally, the service and support from the ServiceMax team has been superb.

Steven Nava
Senior Director of Global Field Service
Luminex Corporation

We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract.

Sean Lowry
Senior VP of Sales & Service
Lowry Solutions

With ServiceMax at the hub of our global service transformation, we will also be able to launch new service offerings in line with our customer needs and expectations with better market penetration.

Trausti Arnason
Global Service Director
Marel

Ready to get started with Asset 360?

Contact us to schedule a demo and our team will reach out to learn exactly what you’re looking for, and tailor the demo for your interest and industry.

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