Manage Spare Parts Across the Service Delivery Chain
Intelligent Capabilities to Exceed Your First-Time-Fix Goals
Leaving a customer site without completing the job because of a missing part causes frustration for both the customer and the field technicians. ServiceMax's Asset 360 software enables you to manage spare parts effectively, so you can achieve your First-Time-Fix goals. No more overstocking or shortages - Asset 360’s functionality reconciles the competing goals of field service and supply chain, helping you maintain optimal inventory levels while arming technicians with the right tools and parts to fix the problem on the first visit. But the Asset 360 solution has more to offer. You gain full visibility into parts and their locations, enabling you to respond faster to customer demands. With Asset 360 for Salesforce, you can track parts consumption against work orders, warranties and service contracts so you can bill customers correctly and get insights into parts-related costs.
For your technicians in the field, using Asset 360 means that they can order parts without first contacting other departments, which is a huge time saver for them. You can even automate the ordering process with the auto-replenishment feature.