Asset 360 for Salesforce

Scheduling and Optimization

Maximize call center, dispatcher and technician productivity with powerful capabilities from ServiceMax Asset 360 for Salesforce

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ServiceMax Asset 360 for Salesforce Field Service

Maximize Uptime and Support Asset-Centric Business Processes

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ServiceMax & Salesforce teamed up to deliver the most complete field service offering for both resource-centric and asset-centric needs. This solution–Asset 360 for Salesforce—drives operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform. With better insight and tools, service leaders can shift to outcome-based strategies to propel their businesses forward.

ServiceMax Asset 360 for Salesforce

Maximize Asset Performance & Differentiate with Service

Manage Every Service Request with Maximum Efficiency

Leverage intelligent features to automate and accelerate your scheduling process

Built natively on Salesforce Field Service, Asset 360 is developed on standard objects to take advantage of technologies such as AI, Einstein, and IoT that are inherent in the Salesforce platform.

Asset 360 and Salesforce Field Service work together to deliver schedule optimization that seamlessly tracks from the dispatcher, to the field technician, to the asset—no integrations required. Powered by a schedule optimizer, Salesforce’s dispatcher console generates optimal schedules in real time according to your priorities and constraints.

The dispatcher console includes an appointment list, easy-to-reach scheduling actions, a dynamic Gantt chart, an interactive map, and a highly customizable interface. Schedule optimization helps you comply with service-level agreements and minimize travel time, overtime, costs, and no-shows.

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