“Our intent was to have the best practice standardised and implemented globally to get the best cost and best service for our client,” Tolleson exclaims. Since implementing ServiceMax, Pitney Bowes has seen some incredible results. After integrating data from their parts management system and FSM systems, the company has reduced inventory by $4.7 million.
FSM also prevented revenue leakage, giving the company $800K in extra billing.
Besides the incredible stats, ServiceMax has a positive impact on Pitney’s team of technicians. These service techs understand how to work with the data, as well as how important it is to the business. “They understand the profit motive and the importance of controlling cost and increasing revenues. And they recognise that this tool is providing what we need to do that.”
Pitney Bowes has been an avid user of ServiceMax’s field service management software and has realigned its processes to see incredible results.