Since deployment in 2012, GE Power Services has seen an efficiency increase of 7%. Each point of increase saves the company $5 million to the bottom line, thus, the business has saved $35 million over the last 5 years.
“ServiceMax gave us visibility to not only engineers’ availability but also their skills and expertise. It also closed big gaps in the information we needed to accurately forecast and plan for demand,” said Keisler.
Now, getting GE Power Services’ field service technicians to the right place at the right time is no longer an issue. “If you haven’t started to take advantage of what IIoT can deliver and this cycle of improvement, I say it’s time to start making the investment in tools, like ServiceMax, that can help you get there.”