The Internet of Things has dramatically impacted manufacturers and service providers all around the world. Companies in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue. Elekta understands this opportunity and has been using this technology for the past decade to help differentiate its service business and expedite the way its products are being serviced.
Elekta is a Swedish manufacturer of medical technologies for treating cancer and brain disorders. They have assets in operation in over 6,000 medical facilities and 3,800 employees worldwide, with over a quarter of those employees in the service organization.