What Value Does Asset Data Hold for the Supply Chain?
As a service leader, have you ever wondered why you feel that your inventory and logistics provider is more of a reactive ‘demand’ chain rather than a proactive ‘supply’ chain? This is often the case with many businesses. Internal goals are not always aligned; service...
How to Maximize Asset Performance: Health Monitoring Solutions
For many years I’ve captured the digital and service transformation journey in a single tagline: “from fixing what breaks to knowing what works.” The message is driven by a simple principle: customers expect things to work. Even more, they expect the outcome of the...
Comic Brake: Floaties
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How to Use Service Marketing to Grow Service Revenue
Over the last five to ten years, a growing number of Chief Service Officers (CSOs) have been assigned a service revenue growth target—a trend recently confirmed through research by Noventum, which found that more than 85% of product manufacturers have set a growth...
The Future of Service: Part Human, Part Machine
Society has accepted that many of the traditional jobs, such as stock picking or call center assistants, are becoming increasingly automated. Early fears that as the 4th Industrial Revolution took hold, human employment will be lost to the machines or that robots...
What’s New: ServiceMax Core 21.1 Client
Today we released ServiceMax Core 21.1 Client, the new version of our end-to-end field service management platform. Significant new features improve technician productivity, dispatcher efficiency and customer interactions for our customers that manufacture and service...
Our Experts
Mike RossDirector of Product Strategy, Baxter Planning.
Sean LydenAutomotive journalist 
Suzanne LucasHR expert & author 
Mynul KhanCEO, Field Nation
Frontline Revenue: Creating an Upsell Strategy
A couple of years back, I invested in a new air conditioning unit from “Acme Air Conditioning.” “Jimmy,” my trusted technician from Acme, has been coming out to do the annual maintenance on the unit since it was installed. After the last check, Jimmy tells me the air...
Industry 4.0: Customer Trends in the Era of the 4th Industrial Revolution
It will not surprise anyone that customers’ expectations have been rapidly changing, particularly considering the events of the last year and a half. Those changes however started long before the global disruption in 2020. For the last 16 years, the term “Fourth...
Comic Brake: Therapy
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Using Trigger Points to Proactively Manage Your Service Business
Sometimes it feels like being a jack of all trades when managing a service business. On the one hand, you act like a firefighter, on the other hand, you know service is strategic to your business’s future earnings. That said, how do you elevate your job to proactively...
The Benefits of An Asset-Centric Service Management Platform
The technology we use to manage our individual needs has a long history of converging in the name of simplicity and convenience of use. Whatever email provider you use—open the email app or browser tab and you’ll more than likely see it’s been integrated with a number...
Is ‘Right to Repair’ Right for Industry?
Editor’s note: This right to repair article originally appeared on Information Age and is adapted here. The ‘Right to Repair’ movement across Europe and the US is growing teeth. It has been building for the last few years in response to a number of factors: the...