Progress to Outcome-Based Services: Matching Demand and Supply
The movement to outcome-based services and equipment-as-a-service (EaaS) models continues. In the industrial space, organizations continue to equip themselves with digital tools and capabilities to deliver outcomes successfully. However, more needs to be done to...
Design for Outcomes: A Critical Step to Unlocking As-a-Service Models
There continues to be an increasing amount of great research and content published about equipment-as-a-service and outcome-based business and engagement models. It is quite likely that these will be a critical part of how organizations deliver products and services...
5 Ways to Navigate Supply Chain Challenges
Supply chain disruptions have been brought to the forefront because of the pandemic and recent geopolitical events. From empty shelves to rising prices, we have felt the downstream impact of these supply chain challenges as consumers. These disruptions have also...
Field Service USA 2022 Recap: Finding Opportunity in a Time of Scarcity
In-person events are back in full swing, and we had the opportunity to attend Field Service USA in Palm Springs. The event featured some wonderful presentations on all things field service and service management. It was particularly rewarding to see ServiceMax...
Comic Brake: Pokemon
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How do you know you if are making money on your service contracts?
In my previous life, I sold service contracts for a large OEM. Like many service executives, I was proud of profit margins in the range of 40-60%. But when I talked to my CFO, I discovered my numbers were not the same as what he saw in the bigger organizational...
Our Experts
Kristen WellsEditor of Field Service Digital
Sumair DuttaVP of Product Marketing, ServiceMax 
Coen JeukensVP of Global Customer Transformation, ServiceMax
Mike RossDirector of Product Strategy, Baxter Planning.
Stages of the Scheduling Journey in Service Board
There are many parallels between chess players and dispatchers and planners. On top of having a certain aptitude to become masters in their professions, they need profound knowledge and a flair for tactics and strategy. Both need to apply strategic thinking, be...
The Transformative Power of Mobile Solutions
Both executives and field teams are feeling intense pressure. Between the Great Resignation, the Silver Tsunami, job burnout, and the increased difficulty in attracting the younger generation to the field service profession, it’s an understatement to say this is a...
Ensuring Field Team Safety & Effectiveness with Mobile Apps
According to the U.S. Bureau of Labor Statistics, in 2020 there were 2,654,700 non-fatal injuries and illnesses in private industry. During this same period, the total number of fatal work-related industries across sectors was 4,764. It’s common knowledge that one of...
Learn About New Features in the Latest ServiceMax Core Release
ServiceMax Core 22 R1 with new features that drive more productivity for your dispatchers, field technicians, and end customers is now generally available. Make sure to check out our ServiceMax Live episode with product experts Trevor Alexander and Mayhul Jain and...
Integrate Supply Chain and Service Execution to Improve Field Service
An effective supply chain for parts is a crucial part of a successful field service operation. How much time does your technician spend on finding and receiving the correct spare parts? What is the impact on your customers when those parts are not available? What...
Comic Brake: Dog Sled
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.