ServiceMax’s focus on cyber-resilience is part of a broader approach to digital risk management. The goal is not only to detect and respond to cyber-attacks, but also ensure that the enterprise is able to survive and recover quickly following an attack. Furthermore, the approach consists of holistically looking at internal processes, procedures and technical implementations that if not managed appropriately, can impact confidentiality, integrity, availability, privacy and security. To that end any ServiceMax program that can systematically cause disruption to our Customers falls within this umbrella. The program consists of sub-programs pertaining to managing deficiencies across the enterprise and products, operational and security incident response, business continuity and disaster recovery, as continuous assessments. Cyber Resilience, therefore, is one of ServiceMax’s core imperatives and one that is continuously measured and improved upon.