Get Insights From IDC Analyst Aly Pinder Into How To Leverage Contractors For Your Service Execution
IDC predicts that by 2020 about 20% of service will be delivered by contractors.
In this 2-minute video, Aly Pinder, Program Director at IDC, outlines how to achieve and measure success when outsourcing service work to third parties. Referring to his full research note, Aly touches upon how working with contractors is more than just handing off work orders and what service organizations need to be aware of.
Listen to his perspective, then read the companion piece IDC Analyst Connection.