ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn September 18-20

Tokyo Toranomon Hills Forum October 17

Berlin Grand Hyatt November 6-8

2016 Agenda

Maximize Europe 2016 featured 4 session tracks to choose from.

Vision & Strategy

Join this track to learn more about the vision of ServiceMax and the Field Service industry. These sessions will explore new business models for growth, profit and minimising risk. We will invite thought leaders from diverse horizons from C-level executives to Professors and experts in their respective domains and have an interactive approach of workshops, sessions and discussions around Service Innovation strategies.

Service Operations Excellence

Gone are the days of simply providing customer service at lowest possible cost. Service organisations are now front and center, changing corporate culture, operations and affecting the bottom line. In this track, our experts, customers and partners will cover how and why service is such an important driver to the business, how service leaders can meet and then exceed expectations and incorporate best practices to bring their organisation into the next tier of field service excellence.

Value of Field Service

Service is embarking on a transformational journey, with the goal of driving towards profitability in an organisation. This track features sessions by ServiceMax experts and customers on how to quantify the value of your service business, utilising tools developed to assess the maturity of your service organisation, and to develop strategies for best in class service organisations.

“What gets measured, gets managed” -- it’s never been more true. You simply can’t run a successful field service organisation today on “gut feel” -- you need data. We will discuss what data to track in field service, and how best to use it to generate successful outcomes.

ServiceMax Solution

Fine tuning your service systems is an ongoing task, but when you have major changes to make in business processes that require system upgrades, integration projects or new solution implementations you can always use some helpful advice. Our ServiceMax Solution track features customer, partner and ServiceMax consultants with the been-there-done-that experience to help you succeed in your next big IT endeavor. Learn about our products, recent innovations and where ServiceMax is going with mobile, scheduling & optimisation, contracts, IoT, business insights & integration.

Pre-Conference - Monday, November 7th, 2016

Time Session
10:30AM - 13:00PM CSO/User Group Registration
11:30AM - 21:30PM CSO Summit and dinner (Invitation Only)
13:00PM - 18:00PM ServiceMax User Group (Customer only)

Day 1 - Tuesday, November 8th, 2016

Time Session
8:00AM - 10:00AM Registration & Customer Training Center Open
Tools & Technology Showcase
Welcome coffee
10:00AM - 11:00AM Keynote: The Future of Field Service is Now
11:00AM - 11:30AM Siemens: The Field Service North Star
11:30AM - 12:30PM Keynote: ServiceMax Products Powering Field Service for Today and Tomorrow
12:30PM - 13:15PM Lunch in the Tools & Technology Showcase
13:15PM - 14:00PM A Customer Conversation: Delivering Increased Customer Satisfaction and Profitability
14:10PM - 14:50PM Breakout Tracks
Vision Ops Excellence Biz Value Solution
15:00PM - 15:40PM Breakout Tracks
Vision Ops Excellence Biz Value Solution
15:40PM - 16:10PM Coffee-Breaks
16:20PM - 17:00PM Breakout Tracks
Vision Ops Excellence Biz Value Solution
17:00PM - 18:00PM Roundtable Discussions
Profit Powerhouse: Moving from Cost to Profit Center Talent & the Aging Workforce
Implementation Best Practices Optimising Servicemax ROI with Integration
Optimisation, Scheduling and Dispatch How the Connected Industrial Worker Enables New Business Models
Meet the ServiceMax Product Expert Roundtable Life Science & Medical Devices Industry Roundtable
Design the Next Mobile User Experience Leverage IoT for Field Service in 5 Steps: How to Build a Field Service Command Center
Driving Change Management and Adoption for Your Technicians Powered by Internet of Things Technology
18:00PM - 18:30PM Partner Expo technology Showcase
18:30PM - 19:30PM Field Service Cocktail & Partner tour
19:30PM - 21:00PM Field Service networking Gala dinner

Day 2 - Wednesday, November 9th, 2016

Time Session
7:00AM - 8:00AM Breakfast
Tools & Technology Showcase
8:00AM - 8:45AM Vision Showcase: Technology Shaping the Future of Service
8:45AM - 09:45AM Black Box Thinking: How To Revolutionise Field Service Performance
09:45AM - 10:15AM Coffee Breaks
Tools & Technology Showcase
10:15AM - 11:00AM Breakout Tracks
Vision Ops Excellence Biz Value Solution
11:05AM - 11:45AM Breakout Tracks
Vision Ops Excellence Biz Value Solution
11:50 AM - 12:30PM Breakout Tracks
Vision Ops Excellence Biz Value Solution
12:40PM - 14:00PM Field Service Luncheon