ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn 18-20 September

Tokyo Toranomon Hills Forum 17 October

Berlin Grand Hyatt 7-8 November

Maximize Berlin

$215
Full Conference Rate

Agenda

Please click on dates below for detailed agenda.

Monday, 6 November 2017

Time Session
11:30AM - 1:00PM Registration Open
1:00PM - 6:00PM User Group
1:00PM - 6:00PM CSO Summit
6:00PM - 8:00PM User Group Reception
7:00PM - 9:00PM CSO Summit & Customer Executives Dinner

Tuesday, 7 November 2017

Time Session
7:00AM - 11:00AM Registration Open
7:30AM - 10:30AM CSO Customer Breakfast
10:00AM - 11:00AM Training Center & Partner Expo open
11:00AM - 12:25PM Opening Keynote
12:25PM - 1:00PM Product Vision Keynote
1:00PM - 2:00PM Lunch in the Tools & Technology Showcase
Breakout Sessions
Service Transformation
Product Strategy
Service Technology
2:00PM - 2:45PM

Breakout Sessions

TBA
ServiceMax Mobile Roadmap & Strategy
Providing More Autonomy to FSEs to Drive Competitive Advantage
3:00PM - 3:45PM

Breakout Sessions

Planning your ServiceMax Program
Installed Base Roadmap & Strategy
Our ServiceMax Journey: Mobility Transformation at Coca-Cola European Partners
3:45PM - 4:00PM Coffee Break & Tools & Technology Showcase
4:00PM - 4:30PM Customer Speaker
4:30PM - 5:30PM Guest Speaker: Michael Foale
6:00PM - 7:00PM Cocktail reception in Technology showcase
7:00PM - 10:00PM Maximize Gala Dinner

Wednesday, 8 November 2017

Time Session
7:15AM - 8:30AM Breakfast in the Tools & Technology Showcase. 
Customer Training Center Open
8:30AM - 9:45AM Product Keynote
Breakout Sessions
Service Transformation
Product Strategy
Service Technology
9:45AM - 10:30AM

Breakout Sessions

TBA
ServiceMax Reporting & Analytics Roadmap & Strategy
TBA
10:30AM - 11:00AM Break & Tools & Technology Showcase
11:00AM - 12:00PM Roundtable Sessions
12:00PM - 1:00PM MaxChoice Awards Luncheon
Breakout Sessions
Service Transformation
Product Strategy
Service Technology
1:10PM - 2:00PM

Breakout Sessions

Accelerating your Business Transformation Through Insights
ServiceMax Scheduling & Dispatch Roadmap & Strategy
Accelerating Growth through 3rd Party Technicians
2:15PM - 3:00PM

Industry Breakout Sessions

TBA
Delivering Predictive Service Through APM
ServiceMax for Power & Utilities

Session Tracks

Maximize 2017 features 4 session tracks to choose from.

Service Transformation

For service leaders driving change and navigating workforce, business or cultural challenges in global service organisations. Learn how service can transform your business, lead to new business models or grow revenue.

Product Strategy

For customers who want to learn about exciting product innovations and upcoming product roadmaps.

Service Industry Trends

For service leaders that want to understand important issues and trends in the service industry such as customer centricity, changing workforce and safety & compliance.

Service Technology

For Service & IT professionals who want to learn how technologies such as IoT, bots, AI, augmented reality and data privacy are changing the future of field service.