Vice President - Capgemini
Bill has more than 23+ years of experience helping companies improve customer and value chain (including partners, vendors, and employees) relationships through a combination of business strategy, process tuning and industry best practices, and technology integration. Bill has experience with more than 100 CRM implementation projects involving the functional areas of sales, field services, customer service, marketing and channel management. His industry experience is focused in Manufacturing, High Technology, Consumer Products, Life Sciences and Travel/Transportation. Bill has been invited to speak at several local CRM user groups and has also participated on a National Sales Transformation Using Technology Best Practices Panel. Prior to working with Capgemini, Bill worked at Accenture, Cambridge Technology Partners, PwC, and Cloud Sherpas.