It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for February’s top stories, covering everything from a German heating company that’s gone all-in with new tech to a customer service fail you’ll want to avoid.
Turning Up the Thermostat on Green Home Heating
German heating firm @Thermondo's 150 techs benefit from a digital retrofit to its service operation https://t.co/j9gr1Oo93S #HVAC @ServiceMax pic.twitter.com/ALQVFESwgF
— FieldServiceDigital (@TheFSDigital) February 15, 2018
Mind the Customer Service Gap
The Third version of the customer service gap — the difference between the quality of service company leaders think they provide vs what customers believe they receive. https://t.co/ZlGWLseJUD via @TheFSDigital pic.twitter.com/wWP9IdQphi
— Shep Hyken (@Hyken) February 22, 2018
The Coolest Tool We’ve Seen in a While: 91-Ton Rail Grinders
Loram Maintenance of Way's 91-ton rail grinders keep the rails safe & running smoothly https://t.co/ayLdfVvy2z #servitization pic.twitter.com/8XQ31JmcRy
— FieldServiceDigital (@TheFSDigital) February 27, 2018
Chair-A-Medics Taps a Reliable Growth Tactic: New Tech
Medical furniture servicer Chair-A-Medics ditches faxes and other old tech for modern #fieldservice management https://t.co/3h9WiiFGpC @ServiceMax pic.twitter.com/IYWTnZ3EnP
— FieldServiceDigital (@TheFSDigital) February 5, 2018
Easing an Employee’s Return From Extended Leave
When people come back from FMLA (or other long term leave) they may need some help. Here are some ideas https://t.co/0bjmEqP1kI @TheFSDigital
— Suzanne Lucas (@RealEvilHRLady) February 14, 2018
A Softer Approach to Service
When the machine needs a little cajoling to work https://t.co/bP2GMdpzlP pic.twitter.com/uooCpQg8uB
— FieldServiceDigital (@TheFSDigital) February 10, 2018
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