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Comic Brake: Eye of Sauron

Comic Brake: Eye of Sauron

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Managing the Asset Lifecycle with Service Campaigns

Managing the Asset Lifecycle with Service Campaigns

It's common sense that owners of products, equipment, and assets want a maximum of uptime at minimal operational cost. But how much emphasis does this get in the procurement cycle? For many buyers, defining the service requirements over a multi-year lifecycle is...

Why Companies Aren’t Using Asset Data Effectively

Why Companies Aren’t Using Asset Data Effectively

Over the past two years, there have been some encouraging signs that the field service sector has been increasingly embracing IoT and data collection. A report last year found that 76% of field service companies now had some connectivity with their install base. This...

Metrics Matter: How to Get Clear Operational Insights

Metrics Matter: How to Get Clear Operational Insights

In the field service industry, everything goes smoothly if you start with a solid plan. Just kidding. The last two years have shown us sometimes the plan goes out the window! Global supply chain disruptions happen, and your First-Time Fix Rate (FTFR) falls short of...

Are Your Assets Helping With Decision Making?

Are Your Assets Helping With Decision Making?

It shouldn’t take a conflict in Ukraine to make organizations realize the fragility of trade. We’ve already had a taste of it with Covid and for many industries, there is still a sizeable hangover that needs addressing. If there is a lesson to learn from all of this,...

Comic Brake: Supply Chain

Comic Brake: Supply Chain

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Behind the Product: ServiceMax Zinc

Behind the Product: ServiceMax Zinc

For many customers, field service engineers look like lone superheroes. They show up, miraculously make everything work, and then drive off into the sunset. What most customers don’t see is that field service is a team effort. Field engineers are able to save the day...

5 Keys to Managing Product Recalls

5 Keys to Managing Product Recalls

As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune. The recent example of Philips apnea machines shows how complex a recall process can be, how it can get out of hand, and how it can impact your...

Collaboration is Key for Field Service Success

Collaboration is Key for Field Service Success

Every time a field engineer shuts off their van's engine and steps onto a customer's site, they're taking a leap into the unknown. Every job is different. There’s no guarantee that the site will be easy to find and in good condition. Just getting to the right room or...

Comic Brake: Classic Rock

Comic Brake: Classic Rock

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Asset 360 Summer ’22 Release: Asset 360 Key Strengths

Asset 360 Summer ’22 Release: Asset 360 Key Strengths

The Summer ’22 release of Asset 360 was released Friday, July 1. In this release, we’re introducing new features around entitlements, asset data, and installed base visualization, reinforcing the key strengths of Asset 360 while taking steps into new areas. In this...