Author

John Ragsdale

John Ragsdale is vice president of technology and social research for the Technology Services Industry Association. He writes a regular blog, Eye on Service, for the TSIA.

Understanding and Empowering Customer Communities

21 November 2011

Understanding and Empowering Customer Communities

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Interview: Talking Cloud, the iPad and Future of Field Service

17 October 2011

Interview: Talking Cloud, the iPad and Future of Field Service

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Successful Tech Support Management: Equal Parts Skill and Savvy

23 September 2011

Successful Tech Support Management: Equal Parts Skill and Savvy

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Oracle’s Latest CRM Acquisition Not Enough to Slow Salesforce Momentum

2 August 2011

Oracle’s Latest CRM Acquisition Not Enough to Slow Salesforce Momentum

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How B2B Chat Can be Used as for Sales as Well as Support

22 July 2011

How B2B Chat Can be Used as for Sales as Well as Support

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Verint to Acquire Vovici to Create a True Enterprise Feedback Management Platform

21 July 2011

Verint to Acquire Vovici to Create a True Enterprise Feedback Management Platform

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Leveraging Social Media Tools in Field Service

22 June 2011

Leveraging Social Media Tools in Field Service

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Convincing Reluctant Knowledge Owners to Contribute

1 June 2011

Convincing Reluctant Knowledge Owners to Contribute

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Service Organizations Must Value Innovation to Deliver Improved Service

17 May 2011

Service Organizations Must Value Innovation to Deliver Improved Service

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Most Popular Sessions from Technology Services World, Day 2

5 May 2011

Most Popular Sessions from Technology Services World, Day 2

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