From choice of mobile device to ease of work order management, ServiceMax Summer ’13 has your service delivery process covered. The new ServiceMax Mobile for Laptops application establishes a trifecta of configure once, use anywhere mobile devices that keeps the look and feel of the application consistent for technicians while it assists in the delivery of flawless mobile field service.
Packed with productivity enhancing features, this new HTML5 based Windows application can run on both laptops and tablets regardless of connectivity. No matter where your technician is he or she will complete work in half the time with a full installed base list, entitlement checks, advanced parts lookup filters and a multi-product debrief with signature capture for more than one signatory.
Best of all, it’s Service Flow Manager enabled so, configuration is consolidated and simplified. Technicians’ work is managed through best practice driven workflows that not only deploy to ServiceMax Mobile for Laptops, but iPads and Windows tablets as well.
Want to see more of what ServiceMax Summer ’13 has in store? Register today for our webinar: ServiceMax Summer ’13 – Your Technician’s Best Friend on Thursday, October 10th . But before then, take a peek at ServiceMax Mobile for Laptops from the technician’s point of view.
First things first, looking at the calendar view for all appointments today.
Directly from the calendar, opening the work order for further information.
Checking the entire installed based, without an Internet connection.
Found another problem at the site; adding a product for repair to the work order.
Looking up parts for the repair with a “trunk only” filter. If it’s not found there, a filter can be used to look for the part nearby, in another truck or stocking location.
Success, all systems are running. Closing the work order with time and materials inputs for all products serviced.
Validating the work order without connectivity makes accuracy an afterthought; the next job is starting sooner than expected. Thanks ServiceMax.