Accelerating Digital Transformation with Eastman Kodak
Leveraging Asset 360 to improve customer satisfaction
Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.
Kodak needed a software system that provides actionable asset data to improve daily decision making, and a system that outlines key areas of concern when it comes to their asset-centric service delivery ecosystem. Integration was key in their need for a software platform that could support their efficiency needs and enable a better connection with customer to deliver real value. Kodak chose to leverage ServiceMax Asset 360 for Salesforce.