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Accelerating Digital Transformation with Eastman Kodak

Leveraging Asset 360 to improve customer satisfaction

Key Takeaways

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Kodak needed a software system that provides actionable asset data to improve daily decision making, and a system that outlines key areas of concern when it comes to their asset-centric service delivery ecosystem. Integration was key in their need for a software platform that could support their efficiency needs and enable a better connection with customer to deliver real value. Kodak chose to leverage ServiceMax Asset 360 for Salesforce.

What ServiceMax is doing with Asset 360, and the connection to Salesforce was ultimately crucial in the decision we made.

Todd Bigger, VP of Service, Eastman Kodak