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Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business

Key Takeaways

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Read more to learn how Kodak Alaris uses ServiceMax to:

  • Empower technicians in the field
  • Maintain a best-in-class first-time fix rate
  • Ensure an exceptional service experience for customers