LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes.
Read LiftOne’s story and learn how they were able to achieve the following results with ServiceMax by using asset data to make informed decisions:
- 10% increase in billed revenue hours without increasing headcount
- Increased technician productivity to 90%
- Reduced DSO and customer invoicing complaints