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Implementing a Unified Service Management Solution Delivers Increased Efficiencies

Key Takeaways

For Israeli headquartered Lumenis, servicing a product range that includes ophthalmic and surgical medical equipment in a timely, efficient, manner is often critical so that patients can receive vital treatment, but technicians were often hindered by an inefficient legacy system that meant data was being lost and incorrect parts were occasionally being shipped to the client... Read how Lumenis increased first time fix rate, customer satisfaction and consolidated fourteen databases into one single, unified platform for service.

Read how time to invoice, technician productivity and service revenues rapidly improved after implementing ServiceMax.