ServiceMax Customer Communities
Leverage a unified experience to delight your customers and rein in your service delivery cost
In field service, the customer is front and center in everything you do. In fact, the success of your business depends on the strength of your interactions with your customers and their experience with you.
Customers know what they want, how they want it, and speed is of the essence. They are always connected, increasingly social, and self-educating, becoming more digitally engaged and less enthused about picking up the phone to ask routine questions or request service.
ServiceMax Customer Communities address these needs by providing a self-service portal. It can also be used in conjunction with the ServiceMax Engage customer app for a streamlined multi-channel experience that is fully integrated with your ServiceMax field service processes. You determine what and how much you want to share.