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Scheduling & Dispatch with ServiceMax

Get the right people to the right job - every time

Key Takeaways

For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules.

ServiceMax offers capabilities for Assisted Scheduling and Dispatch through the interactive Service Board and fully automated via Schedule Optimization.