Field service maturity is all about organizations graduating from basic and manual field tasks to automated field service management processes. Being able to transition from performing field services via paper tickets, to delivering resolutions that are optimized via technology and big data, is the key to achieving field service maturity.
Learn about the five stages of field service maturity:
- Reactive Entity
- Part-automation and near real-time management
- Real-time management
- Leverage and optimize technology
- Enterprise-wide technology connections