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Back to Service Basics:

5 Foundational Areas for Digital Transformation

Key Takeaways from eBook

In this eBook, we'll cover the concept of Service Basics – foundational areas within service management a service leader must consider – and how getting those basics right paves the way to service excellence and future innovation.

Instead of boiling the ocean all at once, think of Service Basics as a roadmap to help determine your minimal viable product as you lay the foundation for your service organization’s digital transformation.

  1. Contracts, Warranties, Entitlements
  2. Reactive to Proactive Maintenance
  3. Streamline Service Workflows
  4. Mobile Tools for the Field
  5. Metrics & KPIs