Key Takeaways from eBook
In this eBook, we'll cover the concept of Service Basics – foundational areas within service management a service leader must consider – and how getting those basics right paves the way to service excellence and future innovation.
Instead of boiling the ocean all at once, think of Service Basics as a roadmap to help determine your minimal viable product as you lay the foundation for your service organization’s digital transformation.
- Contracts, Warranties, Entitlements
- Reactive to Proactive Maintenance
- Streamline Service Workflows
- Mobile Tools for the Field
- Metrics & KPIs