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Transforming Field Service with Emerging Technologies


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About the Report

Most believe customer-centricity and personalization (68%); face-to-face or in-person field service appointments (55%); and leveraging service technicians as brand representatives or salespeople (51%) will become more important over the next three years.

The field service industry is on the cusp of a new era. Organizations are becoming empowered by emerging technologies that have the potential to revolutionize how field service teams operate.

From predictive maintenance and augmented reality to chatbots and field service management software, there is a multitude of tools and technologies that field service organizations can adopt to drive efficiencies and improve customer outcomes.

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Download the report to learn about:

  • The state of current technology deployments
  • Technician feedback on current technology capabilities
  • The push for customer-centricity to drive decision-making
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