IDC Analyst Connection
Don't Let Your Service Platform Limit your Innovation
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About this Report
Service organizations today must be more agile, support an increasingly remote workforce, and collaborate more efficiently than ever before. In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
According to IDC Analyst Aly Pinder, companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations, and reap the rewards of this forward thinking when it comes to customer retention.
Access the complete IDC Analyst Connection, with interview questions and answers on this topic, here.