How Customers Win with Field Service Asset Data from ServiceMax

About Webinar

Digital transformation at service organizations is, at the end of the day, about having a data strategy and leveraging that asset-centric data to drive customer satisfaction, profitability, and agility. No one understands the cost of each moment of downtime as much as Everi Holdings and the customers who purchase the state-of-the-art gaming solutions for the casino floor.

Michael Spada and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Watch this webinar to:

• Understand the main drivers for leveraging data
• Learn how Everi was able to define the data strategy they needed and execute it
• The streamlined processes Everi followed using ServiceMax Engage for their technicians, service leaders, and more
• Hear about the findings in The Impact of Digital Transformation on Service Organizations, the latest customer impact report from ServiceMax, how Everi compares to the report findings, and advice for those getting started with their own digital transformation

Experts for this Webinar

Michael Spada

Director, Strategic Operations, Everi

Sara Cerruti

Senior Director, Global Customer Transformation, ServiceMax