The Importance of Service Lifecycle Data as Part of the Overall Product Digital Thread
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When it comes to service data, we have learned from leaders in service digital transformation that most organizations experience at least one, if not all, of the following challenges:
- Service data has often been independent, only used locally within Service Operations.
- Service data is not always fully digitized and misses the capability to be automated or fed back to other areas of the business, often sitting in archives and folders.
- Service data has typically been overlooked by the innovation, design & manufacturing departments, systems, and processes.
Times are changing though. No longer ignored, service data is considered a component of the entire product digital thread, driving improved customer experience, compliance, new product introduction (NPI), and service process agility and efficiency.
Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.