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Cutting-Edge Technology in Field Service

Surveying the Next-Gen Technology that is Transforming Service Delivery and Management

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Key Takeaways

With the development of the Outcomes as a Service (OaaS) model, equipment can be more effectively monitored in the field to deliver outcomes based on equipment availability – enabling organizations to create product and service packages that simplify the customer experience and drive new revenues.

Read this report to learn:

  • Which technologies organizations are prioritizing for investments in 2020
  • How cutting-edge organizations are pursuing ambitious strategies supported by the data generated through IoT and analytics investments
  • How companies have successfully leveraged IoT and Big Data to create better customer experiences
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