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Excelling at Service Delivery with a Hybrid Field Workforce

IDC Analyst Connection

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Key Takeaways

The nature of work in the manufacturing industry is changing. [...] Over the next three to four years, a manufacturer's top business priorities will be to improve revenue and expand to new markets. The contractor's role thus will continue to increase and become more critical as manufacturers look to deliver on these business goals.

Aly Pinder
Program Director, Service Innovation and Connected Products at IDC

The contractor-based economy is here. Delivering quality service via staff and contractors can be a challenge and an opportunity for manufacturers. Read what recommendations Aly Pinder has to help your service business excel with a hybrid field workforce.

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