Why our service business should not be set in stone

If all service were one-size-fits-all, how would your organisation stand out against the competition? Also, does one-size-fits-all do just to the different expectations from your customer base? Though we believe a certain amount of process and service delivery standardization provides efficiencies and consistencies, more and more we must be mindful of vocal customers and commercial/ channel segmentation. Let us tell you how modern service execution tools can give you the benefits of both worlds through contextual process design and workflows.

Take aways:

• Customers are more vocal and expect a contextual user experience
• The global process owner typically drives an agenda of process standardization Modern day tools can give you the best of both worlds
  

 

Coen Jeukens

VP Global Customer Transformation
ServiceMax