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ServiceMax Live

Complex vs. Simple Field Service Management


About Live

Watch this ServiceMax Live episode to learn about IDC's perspective on the growing complexity of Field Service Management (FSM). We discuss:

  • High-volume standardized service vs. low-volume complex service
  • The unique requirements of an FSM solution for complex service
  • Selecting an FSM solution to support outcome-based service models

Experts for this Episode

Aly Pinder headshot

Aly Pinder

Program Director of Service Innovation & Connected Products at IDC
Gordon Benzie headshot

Gordon Benzie

Director of Industry Analyst Relations & Market Intelligence at ServiceMax