Complex vs. Simple Field Service Management
WATCH ON-DEMAND
About Live
Watch this ServiceMax Live episode to learn about IDC's perspective on the growing complexity of Field Service Management (FSM). We discuss:
- High-volume standardized service vs. low-volume complex service
- The unique requirements of an FSM solution for complex service
- Selecting an FSM solution to support outcome-based service models
Experts for this Episode
Aly Pinder
Program Director of Service Innovation & Connected Products at IDC
Gordon Benzie
Director of Industry Analyst Relations & Market Intelligence at ServiceMax