What is the impact of a proactive service organisation?

Service Revenue
Improvement in Equipment Uptime

ServiceMax helps you delight customers with proactive maintenance options that decrease equipment downtime and keep you profitable. In fact, the average ServiceMax customer increases service revenue by 25%* and improves equipment uptime by 12%.

*Average ServiceMax customer results

See How Sony Uses ServiceMax to Ensure Equipment Uptime

ServiceMax Customer Video: Sony

Sony Professional Services faced an increasingly complex business environment and needed to update their Field Service Management solution. They were no longer talking engineer to engineer to maintain one piece of equipment at a time. Sony’s field service organisation needed entitlement, contract, warranty and preventive maintenance capabilities that would help them serve a broad set of customers across multiple locations with varied equipment. Watch this video to see why Sony chose ServiceMax to manage a growing maintenance business.

Preventive Maintenance

Smarter plans to deliver the right service at the right time

Preventive maintenance is evolving. It’s not just about scheduling the same work every month to prevent failure anymore. Today, working smarter with better information about equipment condition is critical to ensure maintenance is effective. With ServiceMax, you get the best in preventive maintenance management from automated time-based work order creation to full condition-based plans that allow you to right-size your maintenance work, lower costs, stay proactive and delight your customers.

ServiceMax and APM for Predictive Maintenance

Predict equipment failures before they happen to deliver next-generation services

Are you in the business of asset uptime delivery? In the age of connected equipment, service organisations want to capitalise on their installed base and create closer relationships with customers to deliver next-generation services. By harnessing the Industrial IoT (IIoT) and combining the power of machine data, conditions monitoring, predictive analytics, real-time asset alerts and maintenance execution you can make contractual uptime promises and offer product-as-a-service programs.

ServiceMax and Asset Performance Management (APM) from GE Digital work seamlessly as one solution to help drive these new service models. Armed with root cause analysis, risk assessments, diagnostics and recommendations from GE Digital’s proven APM application, field service organisations use ServiceMax to track critical installed products easily, plan for their maintenance effectively and deliver service efficiently with the right people and resources for every job.

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Connected Field Service Customer Case Study - Elekta

See how Elekta extends uptime of lifesaving equipment

For medical equipment industry, uptime is key. Elekta builds and maintains lifesaving equipment for cancer and brain disorders. To deliver more consistent uptime, and to improve patient outcomes, the company embarked on the Connected Field Service journey. Its goal is to achieve more uninterrupted uptime, faster remote resolution, more predictive service.

Connected Field Service

Proactive service for maximum uptime and asset longevity

New connected assets deliver unprecedented amounts of data to OEMs and operators. But how do you make the most of this intelligence? ServiceMax takes equipment analytics and recommendations to deliver more uptime and service efficiency.

ServiceMax delivers IoT connected service to enable remote diagnostics, efficient service, and accurate failure predictions. ServiceMax works with an IoT or APM platform of your choice to deliver industry-leading connected service solutions.

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.

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