Contractor Management

Leverage Third-Party Technicians to
Boost the Agility of Your Service Business

How does ServiceMax Contractor Management improve your service execution?

net promoter

With ServiceMax Asset 360 for Salesforce and ServiceMax Core, we ensure that technicians, whether your own employees or third-party contractors, can exceed your customers' service expectations. We help you achieve remarkable results like these:

The average ServiceMax customer increases field productivity by 23%, net promoter scores by 20%, and reduces service costs by 14%*.

*Average ServiceMax customer results
[Innovation Series] The Do's and Don'ts of Contractor Management
2018 Contractor Management with IDC Analyst Aly Pinder

Get Insights From IDC Analyst Aly Pinder Into How To Leverage Contractors For Your Service Execution

IDC predicts that by 2020 about 20% of service will be delivered by contractors.

In this 2-minute video, Aly Pinder, Program Director at IDC, outlines how to achieve and measure success when outsourcing service work to third parties. Referring to his full research note, Aly touches upon how working with contractors is more than just handing off work orders and what service organizations need to be aware of.

Listen to his perspective, then read the companion piece IDC Analyst Connection.

Manage Your Third-Party Technicians

Outsource work and deliver top services to your customers

For all the outsourcing goals you have set out to achieve, your contracted partners are your direct line to the customers. To be optimally prepared for their jobs, and to hit their SLA goals, your contractors must be current on work orders, parts, service and equipment history, entitlements, and documentation. Third-party technicians also need to communicate with you and each other in case problems arise.

With the ServiceMax Partner Community, you can securely share information with your partners, get real-time visibility into your partners’ operations to ensure accountability, and manage your customers’ experience.

Service Delivery Excellence With a Hybrid Field Workforce

The Cornerstones of Service Outsourcing

"The nature of work in the manufacturing industry is changing. [...] Over the next three to four years, a manufacturer's top business priorities will be to improve revenue and expand to new markets. The contractor's role thus will continue to increase and become more critical as manufacturers look to deliver on these business goals."

Aly Pinder, Program Director, Service Innovation and Connected Products at IDC highlights pertinent areas and provides you with actionable recommendations.

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