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Étude de cas
3D Systems Delivers with IoT and ServiceMax

221213

  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Étude de cas
Accelerating Digital Transformation with Eastman Kodak

221031

  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Étude de cas
Tyco Integrated Security

220819

  • Security
  • NAM

TycoIS est un fournisseur de solutions globales de sécurité, incluant la conception, l'installation, le service et la surveillance et le suivi des technologies de sécurité. Plus spécifiquement, TycoIS fournit des solutions de sécurité pour le commerce de détail, notamment : le marquage à la source avec des dispositifs antivol, la surveillance du mouvement des stocks avec RFID et la vidéosurveillance.

Livre blanc
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

220309

  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

Livre blanc
Développer ou acheter ?

210528

Les organisations qui s'appuient sur Salesforce Service Cloud et Salesforce Field Service sont en bonne voie de transformation numérique. Conscientes du besoin croissant de fonctionnalités centrées sur les équipements, telles que les réparations au dépôt, les retours d'expédition, l'automatisation, les droits, les garanties et les contrats de service, les entreprises s'interrogent sur la meilleure façon de répondre à ces besoins.

Livre blanc
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Fiche technique
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Fiche technique
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Fiche technique
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

Infographie
Asset Data Drives Value Across the Organization

221026

Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.

Infographie
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

220616

  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.

Infographie
Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

220613

With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.

Webinaire
Product Spotlight: DataGuide in ServiceMax Core

221219

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.

Webinaire
Product Spotlight: Service Contracts & Contract Management in Asset 360

221205

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.

Webinaire
FieldFX Product Demo

221114

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

livre électronique
Discover the Power of Asset Data Across the Organization

221213

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.

Rapport D'analyste
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

221115

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

Rapport D'analyste
Gartner Report: Now Is the Time to Deliver IoT-Enabled Product Servitization to Manufacturers

221110

The rise of IoT solutions and improved access to asset data is now facilitating the creation of Equipment-as-a-Service models for asset-intensive manufacturers. This practice is referred to as product servitization.

Vidéo
ServiceMax Live: Complex vs. Simple Field Service Management

230111

Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.

Vidéo
ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

221220

Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.

Vidéo
Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

221202

  • Information Technology & Business Services

Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.

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