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Étude de cas
BioTek Instruments


  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Livre blanc
ServiceMax's Professional Services


ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized service execution management business.

Fiche technique
Service Execution Management for Heavy Construction Machinery


ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Les données sur les actifs et les services dans le secteur du pétrole & gaz naturel


71 % des leaders des services informatiques et des services sur le terrain dans le secteur du pétrole et du gaz estiment que le passage à des modèles commerciaux axés sur les résultats (servitisation) améliorera considérablement le fonctionnement de leur industrie.

ServiceMax Launch 19.1


In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets. Critical to any service innovation undertaking is a service execution platform that is equally as innovative.

2019 Report: Gartner Critical Capabilities for Field Service Management


Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published in April, Gartner has now released “Critical Capabilities for Field Service Management”. This newly updated report scores vendor products for three common use cases: Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules. Out of 14 vendors rated, ServiceMax was rated #1 for the hot Equipment as a Service use case, which leverages IoT technology to drive more proactive service. ServiceMax also ranked #2 in Complex Service and Support, and #4 in High-Volume and Volatile Schedules. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

Announcing 200 Million Assets Under Management by ServiceMax
Announcing 200 Million Assets Under Management by ServiceMax


ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.