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Étude de cas
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Étude de cas
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Étude de cas
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Livre blanc
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Livre blanc
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Téléchargez le sommaire de Forrester et notre livre blanc pour en savoir plus : 1. La numérisation des services industriels exige des compétences nouvelles et la façon dont le marché (ou les nouveaux modèles de main-d'œuvre mixte) façonneront l'avenir de la recherche de talents. 2. L'accent mis sur la transformation numérique a attiré l'attention des entreprises sur l'exploitation des données de l'équipement pour obtenir des renseignements, l'exploration de nouveaux modèles commerciaux et la mise en œuvre de technologies numériques. 3. L'objectif pour les entreprises est de comprendre de mieux en mieux la durée de vie de leurs équipements et la façon de les améliorer, afin d'avoir un impact direct sur la satisfaction des clients et, en fin de compte, sur les revenus de l'entreprise.

Livre blanc
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Fiche technique
ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax et Salesforce unissent leurs forces pour offrir une solution inégalée qui favorise l'efficacité opérationnelle grâce à une vue à 360 degrés des équipements sur la première plate-forme de CRM au monde. Asset 360 offre une visibilité complète des équipements sur le terrain afin que les entreprises puissent maximiser leurs performances. Cette nouvelle vision permet aux responsables de services de passer à des stratégies commerciales basées sur les résultats qui propulsent leur entreprise vers l'avant, à une époque où le service est un facteur de différenciation majeur.

Fiche technique
ServiceMax for Equipment Dealers

200706

  • Machinery
  • Building & Construction

Often affiliated with one or more manufacturers, dealerships selling and renting equipment operate in increasingly commoditized markets with shrinking product margins. Against this challenging reality, dealers are focusing on service to differentiate themselves from the competition, drive profitable growth and increase market share. But where to start?

Fiche technique
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Infographie
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographie
Les données sur les actifs et les services dans le secteur du pétrole & gaz naturel

180720

71 % des leaders des services informatiques et des services sur le terrain dans le secteur du pétrole et du gaz estiment que le passage à des modèles commerciaux axés sur les résultats (servitisation) améliorera considérablement le fonctionnement de leur industrie.

Webinaire
[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Webinaire
VIRTUAL FIELD SERVICE CIRCLE SUMMER SERIES 2020

200721

Across the last few months Field Service News in partnership with ServiceMax have hosted a series of in depth Think Tank sessions with a series of senior service leaders to dig deeper into the challenges and opportunities that our industry face currently.

Webinaire
FSC VIRTUAL SUMMER SERIES - 3RD PARTY VS IN HOUSE SERVICE

200721

As we look at field service in this state of COVID-19, we are seeing some companies thrive, especially in the medical sector. But for most, the lockdown is causing huge strain, not only on revenue but also as companies do their best to look after their employees.

Publication
Gartner Critical Capabilities for Field Service Management, 2020

200908

ServiceMax a obtenu le statut la plus élevé (4.04/5) pour les cas d'usage des services aux équipements: les opérations complexes de service et service aprés vente dans le nouveau rapport Gartner. Le nouveau rapport Gartner intitulé : "Critical Capabilities for Field Service Management" évalue les solutions des fournisseurs de solution de Field Service en analysant 9 fonctionnalités importantes et 3 cas d'usage courants.

Publication
ServiceMax Nommé Leader du Magic Quadrant 2020 pour la Gestion du Field Service

200708

"Les positions des fournisseurs dans ce Magic Quadrant reflètent les nouvelles attentes des clients dans des domaines tels que la collaboration, la sécurité, les modèles commerciaux et l'aide à la décision basée sur l'IA pour la planification des pièces et de la main d'œuvre. Lors de l'évaluation des fournisseurs, recherchez un ensemble combinant technologies, écosystème et résultats éprouvés." *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Publication
Rapport: Une technologie de pointe au service de la gestion du service et de la maintenance

200407

Enquête sur la technologie de nouvelle génération qui transforme la gestion des opérations

Vidéo
ServiceMax Live: Asset 360 for Salesforce

200922

Asset 360 unites our asset-centric approach & decade-plus of experience with Salesforce Field Service, allowing us to help keep critical assets running for more customers across a broader set of industries.

Vidéo
ServiceMax Live: ServiceMax Earns a Top Score

200917

We have been scored the highest in Equipment Centric: Complex Service & Support use case in Gartner’s 2020 Critical Capabilities for FSM report. Learn why we secured the highest use case score.

Customer Story: Thermo Fisher Scientific
Vidéo
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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