Ressources sur la Gestion des Services

Toutes les informations dont vous avez besoin : fiches techniques, livres blancs, les vidéos et plus.

Ressource en vedette

Refining Digital Transformation through Asset Centricity

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

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Vous voulez en savoir plus ? Nous avons de nombreuses ressources pour vous aider à découvrir d'autres aspects de ServiceMax.

Étude de cas

Westmor

Étude de cas

B. Braun

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Étude de cas

3D Systems Delivers with IoT and ServiceMax

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Livre blanc

Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

Livre blanc

Développer ou acheter ?

Les organisations qui s'appuient sur Salesforce Service Cloud et Salesforce Field Service sont en bonne voie de transformation numérique. Conscientes du besoin croissant de fonctionnalités centrées sur les équipements, telles que les réparations au dépôt, les retours d'expédition, l'automatisation, les droits, les garanties et les contrats de service, les entreprises s'interrogent sur la meilleure façon de répondre à ces besoins.

Livre blanc

The Costs, Causes & Consequences of Unplanned Downtime

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Fiche technique

Spark FX

The ServiceMax Spark FX Professional Services package provides you with key functionalities through a fixed-scope approach, designed for quick implementation and rapid time to value. Spark FX’s functional scope is suited to companies that have outgrown manual processes and are looking to improve their service operations—accelerating their digital transformation journey.

Fiche technique

The Benefits of Asset Data for Operational Teams

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Fiche technique

ComplianceQuest for ServiceMax

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Infographie

GE Healthcare Improves Scheduling to Deliver Faster, Better Service with Service Board

As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.

Infographie

Un-Silo Service Data

Breaking down data silos and providing service data to functions across the enterprise supports key decision-making at all levels and accelerates digital transformation.

Infographie

Schneider Electric: Business Transformation on a Global Scale

Schneider Electric harvests the benefits of ServiceMax field service management software to ensure that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions.

Webinaire

Flipping the Script From Cost Centers to Profit Centers in Service

More and more, businesses are recognizing the strategic potential of their service operations and are actively seeking to transform them into profit centers. Patrick Miller, Director of Innovation from RDC, and Coen Jeukens, VP of Customer Transformation, discuss driving service revenue.

Webinaire

You Need a Remote Strategy: The Hybrid State of Service

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

Webinaire

How Customers Win with Field Service Asset Data from ServiceMax

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Rapport D'analyste

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Rapport D'analyste

IDC MarketScape Names PTC a Leader in SLM Platforms

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Rapport D'analyste

Frost & Sullivan: 2023 Enabling Technology Leadership Award

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

Vidéo

Future of Service: IBA Worldwide

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Vidéo

Westmor Customer Story

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

Vidéo

ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

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