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Étude de cas
Tyco Integrated Security


  • Security
  • NAM

TycoIS est un fournisseur de solutions globales de sécurité, incluant la conception, l'installation, le service et la surveillance et le suivi des technologies de sécurité. Plus spécifiquement, TycoIS fournit des solutions de sécurité pour le commerce de détail, notamment : le marquage à la source avec des dispositifs antivol, la surveillance du mouvement des stocks avec RFID et la vidéosurveillance.

Étude de cas


  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Étude de cas


  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

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Doubling Down in an Upcycle: Digital Priorities for Oilfield Service


  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

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Développer ou acheter ?


Les organisations qui s'appuient sur Salesforce Service Cloud et Salesforce Field Service sont en bonne voie de transformation numérique. Conscientes du besoin croissant de fonctionnalités centrées sur les équipements, telles que les réparations au dépôt, les retours d'expédition, l'automatisation, les droits, les garanties et les contrats de service, les entreprises s'interrogent sur la meilleure façon de répondre à ces besoins.

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The Costs, Causes & Consequences of Unplanned Downtime


The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

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ComplianceQuest for ServiceMax


Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

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ServiceMax DataGuide


DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

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10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service


The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant


  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.

Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms


With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.

Field Service of the Future: Trends to Watch


Take a look at the 20 trends that are essential to the survival of all industrial organizations in the competitive service business landscape.

The Rolling Warehouse Solution


  • Service Transformation

Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

Optimizing Parts Availability while Controlling Inventory Costs


  • Service Transformation

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

Introducing DataGuide


  • Product Launch

DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

Rapport D'analyste
Transforming Field Service with Emerging Technologies


WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Rapport D'analyste
Refining Digital Transformation through Asset Centricity


Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

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The Power of Asset Data


Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Discover the Secret to a Successful Digital Transformation Journey


Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

ServiceMax Live: Connect Service Teams in Real Time with Zinc


Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

Why Our Service Business Should Not Be Set in Stone


Watch Coen Jeuken's keynote from the Field Service Forum in Stockholm in which he gives his audience a thought-provoking impulse to think about one-size-fits-all processes within the digital transformation journey and expectations from the customer base.

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