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Étude de cas
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Étude de cas
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Étude de cas
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Livre blanc
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Téléchargez le sommaire de Forrester et notre livre blanc pour en savoir plus : 1. La numérisation des services industriels exige des compétences nouvelles et la façon dont le marché (ou les nouveaux modèles de main-d'œuvre mixte) façonneront l'avenir de la recherche de talents. 2. L'accent mis sur la transformation numérique a attiré l'attention des entreprises sur l'exploitation des données de l'équipement pour obtenir des renseignements, l'exploration de nouveaux modèles commerciaux et la mise en œuvre de technologies numériques. 3. L'objectif pour les entreprises est de comprendre de mieux en mieux la durée de vie de leurs équipements et la façon de les améliorer, afin d'avoir un impact direct sur la satisfaction des clients et, en fin de compte, sur les revenus de l'entreprise.

Livre blanc
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Livre blanc
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Fiche technique
Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Fiche technique
Asset-Centric Field Service Management for Heavy Construction Machinery

190814

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Fiche technique
Asset-Centric Field Service Management for Material Handling Equipment

190814

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Infographie
Les données sur les actifs et les services dans le secteur du pétrole & gaz naturel

180720

71 % des leaders des services informatiques et des services sur le terrain dans le secteur du pétrole et du gaz estiment que le passage à des modèles commerciaux axés sur les résultats (servitisation) améliorera considérablement le fonctionnement de leur industrie.

Webinaire
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

In this live cast, we will dive deep into scheduling, uncovering the pros and cons of automation and offering tips for companies at all stages of their service transformation journey. Join ServiceMax experts Susan Tonkin, Katharina Streater and Mayhul Jain to learn about different approaches to dispatching, handling complex service scenarios, and the three things you need to deliver efficient scheduling.

Webinaire
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Service contracts have a significant impact on your business growth, but keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do. In this livecast, we will cover steps that you can take to drive improved contract renewal rates. Learn from Servicemax experts Susan Tonkin and Lacy Cotton-Hodgson.

Webinaire
ServiceMax Launch 19.3

191216

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

Publication
Le rapport 2020 des CSO : Un guide complet pour les chefs de service du monde entier

200325

Depuis plus de dix ans, ServiceMax s'attache à créer une communauté de chefs de service (CSO) informés et connectés par le biais d'événements, de rencontres individuelles entre dirigeants et d'autres contact tout au long de l'année. Le rapport sur les CSO offre un résumé des principaux thèmes, initiatives, défis et opportunités recueillis auprès de la communauté mondiale des CSO de ServiceMax.

Publication
IDC MarketScape Report for Service Parts Management

200210

ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Service Parts Management. This new report profiles 8 service parts management vendors who help manufacturers manage service parts across the lifecycle of the product they manufacture.

Publication
Video Highlights - IDC MarketScape for Field Service

200129

Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

Vidéo
How Zinc Benefits Telecommunications Companies

200127

Do your technicians have a fast, easy way to reach an expert when faced with a problem they've never seen before while on a job? What about coordinating a part swap to prevent a repeat visit? Check out Zinc's latest demo video to see the ways telecommunication companies like DISH are using Zinc to solve problems in real time, increase employee engagement, and deliver a great customer experience.

Vidéo
How Zinc Benefits Utility Companies

200127

Could a real-time communication app be the way your crews prevent maintenance fixes from becoming life-threatening issues? You might be surprised by the impact that instant answers have on the day-to-day operations of utility crews. Watch our latest video to see example use-cases that utility companies like Exelon are using to drive efficiency, avert potential disasters, and improve the employee experience.

Announcing 200 Million Assets Under Management by ServiceMax
Vidéo
Announcing 200 Million Assets Under Management by ServiceMax

190613

ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.

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