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Étude de cas
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Étude de cas
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Étude de cas
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Livre blanc
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

Livre blanc
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Téléchargez le sommaire de Forrester et notre livre blanc pour en savoir plus : 1. La numérisation des services industriels exige des compétences nouvelles et la façon dont le marché (ou les nouveaux modèles de main-d'œuvre mixte) façonneront l'avenir de la recherche de talents. 2. L'accent mis sur la transformation numérique a attiré l'attention des entreprises sur l'exploitation des données de l'équipement pour obtenir des renseignements, l'exploration de nouveaux modèles commerciaux et la mise en œuvre de technologies numériques. 3. L'objectif pour les entreprises est de comprendre de mieux en mieux la durée de vie de leurs équipements et la façon de les améliorer, afin d'avoir un impact direct sur la satisfaction des clients et, en fin de compte, sur les revenus de l'entreprise.

Livre blanc
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Fiche technique
ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Fiche technique
ServiceMax Remote Support, powered by Scope AR

201029

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

Fiche technique
Spoke IoT + ServiceMax

201012

The IoT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute IoT-enabled “servitization” by 2025. But these plans will not be realized with applications that do not address the data, work type, and integration challenges specific to field service.

Infographie
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographie
Les données sur les actifs et les services dans le secteur du pétrole & gaz naturel

180720

71 % des leaders des services informatiques et des services sur le terrain dans le secteur du pétrole et du gaz estiment que le passage à des modèles commerciaux axés sur les résultats (servitisation) améliorera considérablement le fonctionnement de leur industrie.

Webinaire
Digital Transformation Featuring Kodak Alaris

201123

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Webinaire
Building a Resilient Service Experience with Asset 360

201120

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

Webinaire
ServiceMax 20.2 Release

201106

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Publication
Artificial Intelligence, Machine Learning, & the Future of Field Service

201116

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.

Publication
Advancing Safety in the Field

201104

Digital Tools to Protect your Workforce. Without adequate attention to the well-being of frontline workers, other business outcomes—productivity, asset uptime, customer experience, revenue, and regulatory compliance—cannot be attained or sustained. The landscape for field worker safety, however, is constantly shifting. This dynamic has been brought into focus by the COVID-19 crisis.For industries performing service on complex, mission-critical assets, safety has long been a top priority. But as safety requirements evolve, advanced digital tools become essential to ensure organizations can respond quickly to safety needs...

Publication
Gartner Critical Capabilities for Field Service Management, 2020

200908

ServiceMax a obtenu le statut la plus élevé (4.04/5) pour les cas d'usage des services aux équipements: les opérations complexes de service et service aprés vente dans le nouveau rapport Gartner. Le nouveau rapport Gartner intitulé : "Critical Capabilities for Field Service Management" évalue les solutions des fournisseurs de solution de Field Service en analysant 9 fonctionnalités importantes et 3 cas d'usage courants.

Asset 360: Now Generally Available
Vidéo
Asset 360: Now Generally Available

201118

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Asset 360: ServiceMax & Salesforce
Vidéo
Asset 360: ServiceMax & Salesforce

201118

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Asset 360: The Most Complete Field Service Solution
Vidéo
Asset 360: The Most Complete Field Service Solution

201117

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

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