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The IoT: Top 10 Numbers to Know

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The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

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The Rise of Asset & Service Data Gravity in Oil & Gas

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71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

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Why Asset & Service Data Makes You Smarter

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Connected asset and service data holds insights far beyond the service department, providing a better business lens for almost every other line of business.

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Service Contract Leakage Almost 8% In Energy & Utilities

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On average 217,971 work orders are conducted annually. An average of 7.96% (17,987 work orders) are left unaccounted for – representing millions in lost revenue.

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Money in the Machines: The Hidden Value of Service Data

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Connected equipment assets, industrial platforms and servitization have made service data more valuable than ever before, yet it remains under monetized for most companies.

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Digital Transformation Solar System

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Data is one of the key driving forces underpinning the modern-day economy, but asset and service data specifically is absolutely crucial. Organizations collect, aggregate and analyze plenty of it, but the way in which they do this can either be the catalyst for them soaring above their competitors, or it can be the iceberg that causes their ship to sink.

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The Rise of Asset and Service Data Gravity

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Asset and Service Data hold untapped insights for almost every line of business: It also has a huge impact an Overall Equipment Effectiveness in terms of performance, capacity, quality, and uptime.

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Gen Z Will Be Last To Remember A Product-Based Economy

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Outcome-based business models are reshaping our expectations with products.

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Unplanned Downtime & Customer Satisfaction: The Global Picture.

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”

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Can Technology Wipe Out Outages?

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”

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Unplanned Downtime Reaching Its Tipping Point

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Unplanned Downtime cost companies an average $2m over the last 3 years

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Machine Heal Thyself: Field Service Management Tackles Unplanned Downtime

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Field Service Management is directly tackling the problem of unplanned downtime with latest digital capabilities

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Machines To Get Better Preventative Healthcare Than Humans By 2020

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The way organizations monitor industrial equipment is providing a blueprint for human health

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Why You Should Be Crying Over Spilt Milk: Cost of Unplanned Downtime

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime.

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How Sony Transformed Professional Services Across Europe

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Sony Professional Services Europe (PSE) has transformed its services organization, following the deployment of ServiceMax, the field service management solution for a new era of business.

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Why Servitization Goes Hand In Hand with Modern Field Service

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Manufacturing is no longer just about production. Products are now a platform for services.

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Thinking Offensively: Service as a Business Model

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Manufacturing is no longer just about production. Products are now a platform for services. “Servitization” – service component as an added value when providing products – delivers new revenue sources as product margins become squeezed and globally commoditized.

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ServiceMax Smart Sync

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Other companies will claim they sync mobile devices to your back office, but not all sync is created equally.

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Strange Changes Ahead

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The field service industry is headed for significant cultural and demographic changes combined with a technology disruption that will have lasting and far reaching consequences on the service industry as a whole.

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How to Attract Millenials Into Field Service

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How can you tailor field service jobs to make them attractive to millennials and deal with the change in motivational drivers and process?

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The New Cloud Darling

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$15 billion market that's getting a cloud make-over

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How We Live Now

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How connections and machines keep us moving

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Future Field Service

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The impact of connected machines and the data they provide service organizations

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Why Software Matters

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There are 5 reasons why your choice in field service management software matters.

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Flawless Field Service

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We surveyed our customers to assess the true impact of ServiceMax

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Impact of Service

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For the Best-in-Class, service is a profit center and a competitive differentiator.

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