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Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

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  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.

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Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

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With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.

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Field Service of the Future: Trends to Watch

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Take a look at the 20 trends that are essential to the survival of all industrial organizations in the competitive service business landscape.

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Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

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When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

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Four Strategies to Improve Cash Flow

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Managing and being able to improve cash flow can be a challenging task for any energy service provider. Sometimes cash flows out of the company faster than it comes in. Improving cash flow is pertinent for a company’s long-term success. Businesses may be efficient in managing cash flow, but it’s still important to constantly improve and build on good practices to ensure continued success.

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FieldFX E-ticketing Reduced EnviroVac’s DSO By Over 50%

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Learn how EnviroVac was able to reduce their DSO by more than 50%, eliminate revenue leakage and increase the efficiency of their cash collection with FieldFX.

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How CEDA Overcame Overpriced & Inefficient Legacy Software

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Learn how CEDA was able to eliminate revenue leakage, accelerate cash collection and reduce their DSO with FieldFX.

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Expro Streamlines Inefficiencies with FieldFX

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Expro was looking to overcome inefficiencies with a central and standardized system. They sought out FieldFX to help them overcome these challenges.

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FieldFX Quote-to-Cash

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The quote-to-cash process is at the heart of every service provider’s business. Crucial data from sales, operations, and finance is needed in order to create an end-to-end process. Learn how FieldFX can help different roles that are a part of the quote-to-cash process.

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FX EAM: The Solution Built for Every Role

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Field service companies are asset-intensive and rely on assets to stay operational. Enterprise asset management (EAM) is critical to their success. Providing process and intelligence for physical assets allows for increased equipment reliability, systematic preventative and predictive maintenance, and efficient inventory management.

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The IoT: Top 10 Numbers to Know

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The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

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The 5 Stages of Field Service Maturity

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Field service maturity is all about organizations graduating from basic and manual field tasks to automated field service management processes. Being able to transition from performing field services via paper tickets, to delivering resolutions that are optimized via technology and big data, is the key to achieving field service maturity.

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The Top 5 Enterprise Asset Management Challenges

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The experts behind FieldFX talked to a variety of industry service companies to discover their most common asset management challenges.

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Why Asset & Service Data Makes You Smarter

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Connected asset and service data holds insights far beyond the service department, providing a better business lens for almost every other line of business.

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Service Contract Leakage Almost 8% In Energy & Utilities

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On average 217,971 work orders are conducted annually. An average of 7.96% (17,987 work orders) are left unaccounted for – representing millions in lost revenue.

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Money in the Machines: The Hidden Value of Service Data

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Connected equipment assets, industrial platforms and servitization have made service data more valuable than ever before, yet it remains under monetized for most companies.

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Digital Transformation Solar System

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Data is one of the key driving forces underpinning the modern-day economy, but asset and service data specifically is absolutely crucial. Organizations collect, aggregate and analyze plenty of it, but the way in which they do this can either be the catalyst for them soaring above their competitors, or it can be the iceberg that causes their ship to sink.

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The Rise of Asset and Service Data Gravity

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Asset and Service Data hold untapped insights for almost every line of business: It also has a huge impact an Overall Equipment Effectiveness in terms of performance, capacity, quality, and uptime.

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Unplanned Downtime & Customer Satisfaction: The Global Picture.

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”

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Can Technology Wipe Out Outages?

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”

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