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Datasheet
Service Execution Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

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Service Execution Management for Heavy Construction Machinery

190814

ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

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Service Execution Management for Material Handling Equipment

190814

ServiceMax provides service execution management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

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Service Execution for Renewable Energy

190814

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

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Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

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ServiceMax for Rail Transportation

190806

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

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ServiceMax for Power Generation

190805

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

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Security for the Service Execution Platform

190723

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

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ServiceMax Advanced Forms

190712

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

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Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

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Modular Implementation

190709

Large enterprise-scale software deployment doesn’t have to take months or years. While service execution processes can be quite complex, the key to success is a clear deployment journey and fast wins. This is why ServiceMax Professional Services offers a Modular Implementation that delivers to customers their ServiceMax solution in a modular approach—one successful and proven module at a time.

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10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

190605

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

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ServiceMax for Airports

190524

ServiceMax is the airports Service Execution Management platform to realize actionable insights from data for the highest utilization of things and people as possible. ServiceMax has key technology enablers so your operation can set priorities, make choices, plan regulatory audits, analyze data, select and implement corrective actions.

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ServiceMax Remote Triage

190508

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

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ServiceMax Parts Management

190411

ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

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ServiceMax Complex Jobs Management

190411

Not all service jobs are the same. Some jobs require multiple technicians working over several days, often in shifts around the clock. ServiceMax helps dispatchers optimize resource allocation for complex jobs that require careful orchestration of crews working in shifts around the clock.

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ServiceMax Work Order Management

190411

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

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ServiceMax Proactive Maintenance

190411

Implement the best in Proactive Maintenance (PM) strategy with time, usage and condition- based PM plans and automated work order creation that allow you to right-size your maintenance work, lower costs, and extend the life of your equipment. Used by customers worldwide, ServiceMax Proactive Maintenance automates and simplifies the tasks in creating PM plans and deliver on-time maintenance - with or without IoT connected equipment - that automatically assigns work orders and performs maintenance work by following templated checklists with step-by-step tasks.

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Zinc Real-Time Communication

190402

When service has a direct impact on your business, it is vital for technicians to be connected with the people and information that can help them solve issues quickly. Zinc makes it simple to communicate important or urgent information to the entire company, facilitate connections and sharing among field employees and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines.

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ServiceMax Customer Success Plans

190207

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

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ServiceMax Asset Service Management for Production Operators

181210

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

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ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

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ServiceMax Asset Service Management

181024

Service execution for asset-heavy operators. Whether you are running a power plant, developing an oilfield, or servicing an aircraft, your critical assets need timely maintenance to ensure consistent uptime. ServiceMax Asset Service Management (ASM) delivers a modern service execution experience built for today’s teams. To get the most out of your assets, it is important to get the most out of the people who operate and maintain them.

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ServiceMax Field Service Management

180809

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

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ServiceMax Application Services

180620

Change is inevitable. Your day-to-day service delivery cannot afford to stay the same when customers demand more and competitors move in. So, how do you keep your technology aligned with best practices that drive optimal outcomes for your new business plans? And, how do you continuously utilize ServiceMax innovations that keep you ahead of the competition?

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Contractor Management with ServiceMax Partner Community

180508

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

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ServiceMax for Aviation

180416

Maintenance. Repair. Overhaul. Maximized. From the turbo-supercharger to the world's most powerful commercial jet engine, GE's history in aviation spans more than 90 years of aviation innovation.

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ServiceMax for the High Technology Industry

180403

Manufacturers of high technology products are under pressure from rapidly evolving market conditions. Increasing competition, the entry of new products, and the need to accelerate innovation is raising R&D costs while making technology blockbusters obsolete faster than ever. As a result, businesses have to balance extending the life of existing products in order to generate revenue, while also planning new product introductions to retain relevance among consumers. In addition, Original equipment manufacturers (OEMs), Value-added resellers (VARs), and Authorized Service Providers (ASPs) are also facing tighter service agreements and raising customer expectations.

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ServiceMax for Industrial Manufacturers

180402

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

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ServiceMax for the Telecom Industry

180320

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification (adding more cells to serve more customers), and spectrum efficiency improvements.

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ServiceMax Customer Communities

180312

Transform your customers’ experience and rein in your service delivery cost. In field service, the customer is front and center in everything you do. In fact, the success of your business depends on the strength of your interactions with your customers and their experience with you.

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ServiceMax for Life Sciences and Medical Equipment Manufacturers

180129

Human lives and wellness depend on medical equipment uptime. A malfunction or unscheduled downtime can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Life Sciences and Medical Equipment manufacturers are under pressure to not only staff highly certified engineers but also ensure that the right engineers deliver timely and compliant equipment maintenance. In an era of shrinking product margins, many companies are finding service to be a competitive differentiator. It can open doors to longer contracts, larger upsells, and deeper customer relationships.

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ServiceMax for Wind Power

171213

Wind power has come of age. The industry will surpass 500 gigawatts of installed wind capacity in 2017; 300 of those gigawatts have been added since 2010. This rapid growth has created enormous demand for wind operations, maintenance, and repair services. Globally the wind O&M market is projected to double from $14B to $28B by 2025. In the US, the wind turbine technician is projected to be the fastest-growing occupation through 2026.

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ServiceMax Scheduling & Dispatch

171107

For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules.

ServiceMax offers capabilities for Assisted Scheduling and Dispatch through the interactive Service Board and fully automated via Schedule Optimization.

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ServiceMax Dashboards & KPIs

171107

Boost revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel" – you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

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Asset Performance Management and ServiceMax

171005

Equipment manufacturers are taking advantage of the Industrial Internet of Things (IIoT) to connect their installed bases and collect a wealth of data never accessed before. Their engineering organizations are using IIoT technologies to improve products by understanding how equipment is used in real-world conditions, and their after-sales service teams are using IIoT and big data technologies to predict and prevent unexpected customer downtime–driving satisfaction and service profits.

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ServiceMax Field Service University

170908

Our ServiceMax training professionals are not only focused on software application knowledge, but also on field service domain proficiency. Our group of service experts have hundreds of years of service experience collectively and have compiled their learnings into courses for the field service community.

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ServiceMax for Solar Power

170906

Solar power has experienced dramatic technological advances, cost reductions, and market growth over the past ten years. As solar scales so too does the importance of servicing solar technology to ensure uptime and minimize costs. Solar service delivery is ready for a digital transformation to drive more uptime, lower service costs, and increase revenue.

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ServiceMax for Mining

170825

The mining industry is undergoing a profound transformation, shaped by technological, social, environmental, and market trends. Volatility in commodity types, aging equipment, workforce fluctuations, as well as competitive pressures are building the imperative for digital transformation. To stay ahead of the game...

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ServiceMax for Oilfield Services

170818

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

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ServiceMax for Inspection and Testing Services

170630

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

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ServiceMax for Power and Utilities

170531

Performance, Reliability and Safety at an Economic O&M

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Schedule Optimization Implementation

160516

What is Schedule Optimization? For many businesses, talented and informed dispatchers work wonders with the daily schedule, mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity with ease.

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ServiceMax Field Service App

160503

SERVICEMAX FIELD SERVICE app With ServiceMax Field Service, your field techs, service managers and executives can each have access from any tablet or laptop anytime, anywhere.

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ServiceMax Reports & Dashboards

160326

ServiceMax Reports & Dashboards gives everyone from service managers and executives to service administrators the ability to easily establish and track the key performance indicators (KPIs) that keep your service business profitable and competitive.

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ServiceMax Education Services

160222

ServiceMax Education Services empowers the people at the center of your project – your core implementation team, business subject matters experts, super users and all employees.

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ServiceMax Strategic Services

160212

Engaging with the ServiceMax Strategic Services team of experts means you'll get access to more than 20 years of enterprise software implementation experience.

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ServiceMax Installed Base Management

160112

You need an easy way to gain visibility into as-maintained equipment and one source of truth for the entire organization. ServiceMax Installed Base Management lets you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.

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ServiceMax Best Practice Implementation

151119

ServiceMax Best Practice Implementation Say goodbye to disconnected systems, stand-alone worksheets, scheduling software and corporate databases.

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Connected Field Service

150512

By leveraging what is commonly referred to as the Internet of Things (IoT), manufacturers are reaping the benefits of vast amounts of machine-generated data that can provide unique insights into quality, reliability, failure rates and real-world usage of the machines they design, build, sell and service.

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ServiceMax Marketplace

150427

The ServiceMax Marketplace is a one-stop shop for innovative field service applications, hardware, expert and consulting services.

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ServiceMax Mobile for Android

150320

When determining your mobile strategy, Android is a business-savvy choice to make your corporate standard, given its ubiquity, familiarity, and cost-effectiveness.

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ServiceMax Entitlements

150320

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

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ServiceMax for Oil & Gas

150320

ServiceMax helps oil & gas companies – such as oilfield service providers, refineries, and exploration and production companies – deliver fast and effective service.