Field Service Datasheets | ServiceMax.com

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ServiceMax Field Service Management

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

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ServiceMax DataGuide

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

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The Benefits of Asset Data for Operational Teams

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

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ComplianceQuest for ServiceMax

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

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10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

The following 10 actions are areas that organisations should prioritise to continue the path of service leadership.

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Spark Core

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

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Spark 360

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

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ServiceMax Asset 360 Connect from MuleSoft

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

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Strengthen your Field Service Solution with Asset-Centric Capabilities

Field service is becoming increasingly sophisticated and complicated. Technology innovation, customer expectations, industry dynamics, and new business models are requiring new approaches to how work is executed on the front lines. ServiceMax Asset 360 for Salesforce helps users of Salesforce Field Service address new complex service use cases and derive even more value from their deployments. Asset 360 complements Salesforce’s leading appointment-centric capabilities with ServiceMax’s equipment-centric capabilities in areas such as complex processes, entitlements, and asset visibility. The solution truly delivers a 10x experience.

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ServiceMax Connect by Jitterbit

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

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ServiceMax Engage

Connect, support, and leverage end customers to ensure customer satisfaction and accurate asset data. Owners and operators of complex assets increasingly expect greater visibility into and involvement with the service process. ServiceMax Engage is an intuitive mobile app that connects field service organizations with asset owners and operators to increase service visibility, elevate the end customer experience, and ensure asset data quality.

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ServiceMax SMS Action Service

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

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USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

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ServiceMax Partner XCELLENCE Program Enablement Journey

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

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Zinc - Intelligent Remote Service

We know efficient service resolution is a key success indicator for both you and your customers. To power efficient service resolution, your technicians need to be connected with the people and information that can help them solve issues quickly. This includes having a way to receive the right knowledge at the right time, right away. Zinc’s Remote Service capabilities provide the intelligence needed for headquarters to effectively support field technicians.

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ServiceMax Remote Support, powered by Scope AR

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

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Bolt Data Connect + ServiceMax

The loT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute loT-enabled “servitization” by 2025. But these plans cannot come to fruition without applications that address the data, work type and integration challenges specific to field service.

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ServiceMax Asset 360 for Salesforce Field Service

ServiceMax and Salesforce joined forces to deliver an unparalleled solution that drives operational efficiency and uptime with a 360-degree view of assets on the world’s #1 CRM platform.

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ServiceMax for Equipment Dealers

Often affiliated with one or more manufacturers, dealerships selling and renting equipment operate in increasingly commoditized markets with shrinking product margins. Against this challenging reality, dealers are focusing on service to differentiate themselves from the competition, drive profitable growth and increase market share. But where to start?

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Asset-Centric Field Service Management for Facilities

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

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Asset-Centric Field Service Management for Heavy Construction Machinery

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

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Asset-Centric Field Service Management for Material Handling Equipment

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

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Asset-Centric Field Service Management for Renewable Energy

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

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Service Execution for the Smart Grid

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

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ServiceMax for Rail Transportation

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

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ServiceMax for Power Generation

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

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Security for the Service Execution Platform

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

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ServiceMax Advanced Forms

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

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Zinc Drives Results for Field Service Teams

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

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10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

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ServiceMax Remote Triage

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

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ServiceMax Parts Management

ServiceMax enables service organizations to manage their parts and inventory levels and provide technicians with the information they can rely on.

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ServiceMax Work Order Management

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

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ServiceMax Proactive Maintenance

Implement the best in Proactive Maintenance (PM) strategy with time-, usage-, and condition-based PM plans and automated work order creation that allow you to rightsize your maintenance work, lower costs, and extend the life of your equipment.

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ServiceMax Customer Success Plans

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

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ServiceMax Asset Service Management for Production Operators

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

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ServiceMax Asset Service Management for the Digital Plant

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

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ServiceMax Application Services

Change is inevitable. Your day-to-day service delivery cannot afford to stay the same when customers demand more and competitors move in. So, how do you keep your technology aligned with best practices that drive optimal outcomes for your new business plans? And, how do you continuously utilize ServiceMax innovations that keep you ahead of the competition?

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Contractor Management with ServiceMax Partner Community

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

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ServiceMax for the High Technology Industry

Against the backdrop of the pandemic and the relentless march of digitization, high tech companies have to find out how to operate in a safe and compliant manner while prioritizing performance of their assets and service quality. To achieve these goals, their service delivery needs to become more efficient, prescriptive, and profitable.

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ServiceMax for Industrial Manufacturers

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

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ServiceMax for the Telecom Industry

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification (adding more cells to serve more customers), and spectrum efficiency improvements.

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ServiceMax Customer Communities

Transform your customers’ experience and rein in your service delivery cost. In field service, the customer is front and center in everything you do. In fact, the success of your business depends on the strength of your interactions with your customers and their experience with you.

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ServiceMax for Medical Device Manufacturers

Human lives and wellness depend on medical equipment performance. A malfunction can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Medical Device Manufacturers are under pressure to do more with less: improve operational efficiencies and achieve growth while decreasing compliance risks.

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ServiceMax Scheduling & Dispatch

For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules.

ServiceMax offers capabilities for Assisted Scheduling and Dispatch through the interactive Service Board and fully automated via Schedule Optimization.

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ServiceMax Dashboards & KPIs

Increase revenue and profitability by gaining insight into your service operations. To run a successful field service organization, you can’t rely on "gut feel"—you need data. Understanding key performance metrics (KPIs) and tracking them closely is imperative to identifying strengths and improving weaknesses in your service operations.

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ServiceMax for Oilfield Services

No matter the oilfield service: seismic, drilling, oilfield fluids, reservoir evaluation, stimulation, completions, or well intervention, ServiceMax is designed to optimize oilfield service operations. ServiceMax can help you deliver flawless oilfield service delivery and transform your service organization.

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ServiceMax for Inspection and Testing Services

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

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ServiceMax Installed Base Management

ServiceMax delivers powerful installed base management capabilities that can serve as the foundational system of record of your as-maintained asset data. In addition, this data is easily accessible to stakeholders on the go. Technicians can review equipment service history, account locations, and customer and maintenance notes—even when there is no internet connectivity—to deliver fast and effective service that exceeds customer expectations.

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ServiceMax Entitlements

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

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ServiceMax Service Performance Metrics

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