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Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

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When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

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The IoT: Top 10 Numbers to Know

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The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

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Unplanned Downtime & Customer Satisfaction: The Global Picture.

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”

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Can Technology Wipe Out Outages?

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ServiceMax commissioned Vanson Bourne to conduct a global study into unplanned downtime, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime.”