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In field service, getting the right technician for the job is a critical component, but it is not everything. Leveraging the opportunities and trust a technician has with customers can be an ideal way to promote new services, products or solutions. But before that, proper scheduling is a critical foundation for any successful field service operation. This is why we collaborated with ServicePower to automate the scheduling process for technicians from manual to fully automatic and optimized. By utilizing ServicePower’s artificial intelligence-based patented algorithm, you can optimize routes continuously and intelligently schedule parts more efficiently.
ServiceMax Linx for ServicePower is an automated dispatch, scheduling, and workforce optimization solution, that is cloud based and delivered as part of ServiceMax’s field service solution. It makes use of an artificial intelligence algorithm to optimize your field service schedule entirely. This helps you to schedule your field technicians and parts based on various factors like location, skill sets, duration, type of job, and more. Thus, ServiceMax ensures that that the technician dispatched is right for the job, with all the skills required to finish the job successfully the first time.
Servicemax enables you to increase first time fix rates, boost service revenue and profitability by finishing jobs fast, enhance utilization rates of the technician, increase customer satisfaction and effectiveness across the service delivery chain.