Harnessing the power of collaboration across departments, with partnersas well as with your customers can help your business experience new efficiencies that can solve problems quicker. For Field Service,social collaboration is just one part of a larger process aimed at servicing customers the best way possible. Collaborative tools gives techs, dispatchers, and even engineers all access to an anytime-anywhere knowledge base and visibility to parts,pricing and work order history. This can dramatically affect solving a customer's issuethe first time out, thus avoiding that expensive second truck roll for the same job.
What's more, it all comes in one, cloud-based Field Servicesolution from ServiceMaxthat isavailable to you anywhere at anytime.