Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer even more loyal to your brand than before. Also, a quick turn-around of refurbished products or parts can significantly lower costs and positively impact your bottom line.
Staying a step ahead in planning your service parts needs is crucial in the field service game. ServiceMax empowers your field technicians by giving them complete knowledge of parts inventory, and closing the work order with an on-the-spot signature. Facilitate upsell while effectively sharing knowledge with sales for future purchases, in an easy-to-implement cloud-based solution with ServiceMax.