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Workforce Optimization Scheduling Software | ServiceMax

The core of successful field service is leveraging the bond between a customer and field tech. However, prior to that, systematic workforce optimization and scheduling is crucial. Having access to an end-to-end mobile-based field solution from ServiceMax offers enterprises with advanced routing, instant scheduling along with dispatching capabilities. In addition to that, all the work order data that the field techs needs are available anytime, from anywhere.

ServiceMax helps you efficiently management the generation, allocation, deployment, debrief and closure of internal work orders and across all partner service teams. You can be totally confident that your field techs are used effectively and optimally, and can manage customer service requests, solve them within the SLA commitment and generate service revenues by ensuring customer delight.

Use ServiceMax to empower your field techs to update field work orders online making use of laptop, tablet or mobile phones. They can also access a knowledge base through social tools at the time of repair. The moment the job is complete. the field techs can debrief and log parts, the labor time and consumables. Equipped with ServiceMax field techs can also present a work-order or a pro-forma invoice for customer signature on site to ensure the precision of billable hours.