ServiceMax from GE Digital

Iteration reviews

Timely reviews of functionality to validate that the development/build is in line with the requirements.

guy-black-icon CUSTOMER
What's Happening
Familiarization, validation and opportunity to request change; Development of test scripts; RACI Review; ServiceMax Readiness Videos and Field Service Analytics - Basics Training Complete
Resources
Project Manager; Subject Matter Experts
Risks
Change Control - request for additional requirements; Lack of effective test scripts may delay User Acceptance Testing and Training Development
servicemax-black-icon SERVICEMAX
What's Happening
Approved development (based on Statement of Work scope/requirements) built and unit test. Reviews are occurring with the customer and any fixes are documented.  Document any request for changes; review with the customer steering committee (or other core team) and if approved, a Change Order is created (even if $0); Knowledge Transfer and Training development; User Acceptance Test readiness; Test scripts reviewed (developed by customer); RACI Review
Resources
Project Manager; Solution Architect; Global Development Center Lead; Technical Architect; Education Resource
Risks
Additional/modified requirements; lack of documentation; Lack of effective test scripts may delay User Acceptance Testing and Training Development
guy-black-icon DOCUMENTATION / TASKS
  • Sign Off Document
  • Training Document Creation
  • Demo the Build
  • Update MoSCoW on updates
  • Build against Solution Design



  • Quality Assurance
  • Update Configuration Workbook
  • Update Solution Design Document (SDD)
  • Test Script Sign Off