ServiceMax from GE Digital

Project Introduction

Introductory call with key resources to review scope and timeline.

guy-black-icon CUSTOMER
What's Happening
Aligning organization goals; methodology reminder; Executive development of Business Value Realization and review by key team members
Resources
Executive Sponsor(s); Project Manager; key decision makers
Risks
Executive level participation; misalignment on scope
servicemax-black-icon SERVICEMAX
What's Happening
Conduct introduction call; Review methodology (including key governance items); roles and responsibilities; agreement/understanding of goals and Business Value Realization; Sales to Professional Services Transition; Kickoff deck prepared; Business Process Library imported based on Statement of Work scope/requirements; Prepare baseline project plan; Education Resource is identified and engaged with the project
Resources
Project Manager; Account Manager; Global Solutions; Education Resource
Risks
Executive level participation; misalignment on scope
guy-black-icon DOCUMENTATION / TASKS
  • Executive Summary
  • Org / License Setup
  • Budget / OpenAir Setup
  • Stake Holder Landscape
  • Statement of Work (SOW) Review



  • Review Handoff Collateral
  • GS to PS Handoff Meeting
  • Executive Kickoff Deck
  • Burn Rate
  • Steering Committee