Test & Validate

CUSTOMER

SERVICEMAX

CUSTOMER

What's Happening

"Smoke test" (validate that essential functions are working) of full migration (data, development) in the Production environment; Field Service Analytics - Adoption through Analytics Training received

SERVICEMAX

What's Happening

ServiceMax performs validation of development migration; Customer performs 'smoke test' to ensure key functionality and data migrated properly; Internal transition to ServiceMax support

CUSTOMER

Resources

System Administrator; Subject Matter Experts; End Users

SERVICEMAX

Resources

Project Manager; Global Development Center resources; Solution Architect; Technical Architect; Education Resource

CUSTOMER

Risks

Availability of Subject Matter Experts and End Users to perform 'smoke testing'; Management of business analytics through ServiceMax will be ineffective without knowledge of Reporting & Dashboards and a team to support it.

SERVICEMAX

Risks

Key scripts not identified; pieces of migration not complete/missed