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Test & Validate

Validate key functions prior to go live.

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
"Smoke test" (validate that essential functions are working) of full migration (data, development) in the Production environment; Field Service Analytics - Adoption through Analytics Training received
SERVICEMAX
What's Happening
ServiceMax performs validation of development migration; Customer performs 'smoke test' to ensure key functionality and data migrated properly; Internal transition to ServiceMax support
CUSTOMER
Resources
System Administrator; Subject Matter Experts; End Users
SERVICEMAX
Resources
Project Manager; Global Development Center resources; Solution Architect; Technical Architect; Education Resource
CUSTOMER
Risks
Availability of Subject Matter Experts and End Users to perform 'smoke testing'; Management of business analytics through ServiceMax will be ineffective without knowledge of Reporting & Dashboards and a team to support it.
SERVICEMAX
Risks
Key scripts not identified; pieces of migration not complete/missed