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Training

Train all end users on all of the business processes within the application.

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
All users trained (train-the-trainer, end users)
SERVICEMAX
What's Happening
Plan for Training; Train the trainer in preparation for end user training; full end user training. One or both may be delivered by ServiceMax Education Services team.
CUSTOMER
Resources
Project Manager; Subject Matter Experts; Training; End Users
SERVICEMAX
Resources
Education Resource, Solution Architect
CUSTOMER
Risks
Customer training team not engaged throughout the Iterate phase; lack of Subject Matter Expert involvement in development/review of training materials; Lack of system knowledge, adoption and improved business processes
SERVICEMAX
Risks
Training not engaged throughout the project