ServiceMax from GE Digital


Train all end users on all of the business processes within the application.

guy-black-icon CUSTOMER
What's Happening
All users trained (train-the-trainer, end users)
Project Manager; Subject Matter Experts; Training; End Users
Customer training team not engaged throughout the Iterate phase; lack of Subject Matter Expert involvement in development/review of training materials; Lack of system knowledge, adoption and improved business processes
servicemax-black-icon SERVICEMAX
What's Happening
Plan for Training; Train the trainer in preparation for end user training; full end user training. One or both may be delivered by ServiceMax Education Services team.
Education Resource, Solution Architect
Training not engaged throughout the project
guy-black-icon DOCUMENTATION / TASKS
  • Update Training Records
  • Review Training Material
  • Sign Off of Training Document
  • Training Support